Strategic Customer Success Manager – Utilities & Tech

Schneider Electric North America; Mississauga; On-site; CAD 114,000 - 162,000; Full time

Job summary

A multinational energy company is searching for a Customer Success Manager in Mississauga, Canada. This role involves guiding high-touch customers through onboarding and building strong long-term relationships. Candidates should possess a relevant degree and experience in a customer-facing software role, with strong communication skills. The compensation ranges from $114,600 to $162,000, along with a comprehensive benefits package, including flexible work arrangements and paid family leaves.

Benefits

Flexible work arrangements

Paid family leaves

Pension matching

Well-being programs

Holidays and paid time off

Qualifications

• Proven experience in a customer-facing role within the software industry.
• Strong understanding of Power Distribution Utilities operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for high-touch customers.
• Build long-term relationships with stakeholders.
• Generate tailored pricing proposals and support contract renewals.

Skills

Customer engagement

Stakeholder management

Communication skills

Negotiation skills

Education

Bachelor’s or Master’s degree in Power Engineering or related field

Tools

Customer success platforms

Job description

A multinational energy company is searching for a Customer Success Manager in Mississauga, Canada. This role involves guiding high-touch customers through onboarding and building strong long-term relationships. Candidates should possess a relevant degree and experience in a customer-facing software role, with strong communication skills. The compensation ranges from $114,600 to $162,000, along with a comprehensive benefits package, including flexible work arrangements and paid family leaves.