Strategic Customer Success Manager — High‑Touch Accounts

Schneider Electric North America; Calgary; On-site; CAD 114,000 - 162,000; Full time

Job summary

A leading energy management company is seeking a Customer Success Manager in Calgary, Alberta. This role involves guiding strategic accounts through onboarding and fostering meaningful product adoption. Responsibilities include building long-term relationships, collaborating with various teams, and supporting customer advocacy. Ideal candidates will hold a degree in Power Engineering and have experience in customer-facing roles. Competitive salary range: $114,600 - $162,000, plus an inclusive benefits package.

Benefits

Flexible work arrangements

Paid family leaves

Pension matching

Well-being programs

Holidays & paid time off

Qualifications

• Proven experience in customer success or account management.
• Strong understanding of Power Distribution Utilities operations.
• Familiarity with ADMS, OMS, and GIS solutions.
• Professional proficiency in spoken and written English.

Responsibilities

• Serve as the primary contact for high-touch customers.
• Build strong relationships with stakeholders and understand priorities.
• Guide customers through onboarding and ongoing engagement.
• Prepare and deliver quarterly business reviews.

Skills

Customer-facing role experience

Interpersonal skills

Negotiation skills

Technical translation skills

Fast-paced environment adaptability

Education

Bachelor’s or Master’s degree in Power Engineering

Tools

Customer success platforms or engagement tools

Job description

A leading energy management company is seeking a Customer Success Manager in Calgary, Alberta. This role involves guiding strategic accounts through onboarding and fostering meaningful product adoption. Responsibilities include building long-term relationships, collaborating with various teams, and supporting customer advocacy. Ideal candidates will hold a degree in Power Engineering and have experience in customer-facing roles. Competitive salary range: $114,600 - $162,000, plus an inclusive benefits package.