Strategic Customer Success Manager - Energy Storage

SOLV4EX Group; Richmond; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading energy solutions company is seeking a Customer Success Manager in the Richmond, BC area. The role focuses on cultivating long-term customer relationships to maximize the value of products and services. Responsibilities include proactive management of customer satisfaction, revenue growth, and acting as the voice of the customer. The ideal candidate will have strong organizational, analytical, and communication skills, along with a relevant Bachelor's Degree. Compensation is competitive, with additional benefits included.

Benefits

Health, dental, and vision insurance

Paid time off

Employee wellness programs

Qualifications

• Bachelor's Degree or equivalent from an accredited college or university.
• Strong organizational skills to manage multiple accounts and deadlines effectively.
• Proven relationship-building skills based on active listening and articulating value propositions.
• Strong verbal and written communication skills for external presentations.
• Analytical thinking to assess customer data and identify trends.

Responsibilities

• Own and grow strategic customer relationships as a trusted advisor.
• Ensure total customer satisfaction and retention through proactive engagement.
• Serve as primary liaison between assigned accounts and DES team.
• Drive revenue by increasing existing product sales and identifying new opportunities.
• Proactively mitigate customer risks and manage churn signals.

Skills

Organizational skills

Relationship-building

Communication skills

Analytical thinking

Technical aptitude

Education

Bachelor's Degree

Tools

CRM platforms (HubSpot)

MS365

Job description

A leading energy solutions company is seeking a Customer Success Manager in the Richmond, BC area. The role focuses on cultivating long-term customer relationships to maximize the value of products and services. Responsibilities include proactive management of customer satisfaction, revenue growth, and acting as the voice of the customer. The ideal candidate will have strong organizational, analytical, and communication skills, along with a relevant Bachelor's Degree. Compensation is competitive, with additional benefits included.