Strategic Customer Success Manager - Bilingual EN/FR

Veriforce; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading compliance solutions provider in Calgary is seeking a Customer Success Manager to manage a portfolio of key clients. This role requires 2–5 years of experience in customer relationship management and demands excellent communication and analytical skills. The successful candidate will act as the primary point of contact for clients, ensuring satisfaction and loyalty while also identifying upsell opportunities. A hybrid working environment is offered, along with comprehensive benefits, including mental health support and vacation days.

Benefits

3 weeks of vacation

Wellness days

Comprehensive medical and dental coverage

LinkedIn Learning licence for upskilling

Qualifications

• 2–5 years of proven experience in customer relationship management or customer service in a B2B environment.
• Strong results orientation with solid analytical and problem-solving abilities.
• Good understanding of compliance, supplier management, or health & safety issues (an asset).

Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Act as a trusted advisor to clients, providing strategic insights.
• Monitor industry trends and proactively anticipate client needs.
• Collaborate closely with Sales, Product, and Technical teams.

Skills

Customer relationship management

Excellent communication

Analytical and problem-solving

Long-term relationship building

Job description

A leading compliance solutions provider in Calgary is seeking a Customer Success Manager to manage a portfolio of key clients. This role requires 2–5 years of experience in customer relationship management and demands excellent communication and analytical skills. The successful candidate will act as the primary point of contact for clients, ensuring satisfaction and loyalty while also identifying upsell opportunities. A hybrid working environment is offered, along with comprehensive benefits, including mental health support and vacation days.