Strategic Customer Success Manager

CMA CGM; Mississauga; On-site; CAD 75,000 - 95,000; Full time

Job summary

A global logistics leader is seeking a Customer Success Manager in Peel Region, Mississauga. The role involves retaining business and driving revenue growth by coordinating customer service efforts and building strong client relationships. Candidates should have a bachelor's degree in business or related fields, at least five years of related experience, and exceptional communication skills. This is a key role that ensures customer satisfaction and requires strong analytical and problem-solving abilities.

Qualifications

• Minimum five years related experience.
• Minimum three years supervisory or management experience.
• Bachelor’s degree in business, marketing or a related field preferred or equivalent work experience.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Coordinate customer service efforts across departments.
• Develop and maintain standard operating procedures for each client.
• Build relationships with local management and clients.
• Provide oversight on multiple customer accounts.
• Develop business strategies with senior sales staff.

Skills

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Leadership and change management experience

Education

Bachelor’s degree in business, Marketing or a related field

Minimum five years related experience

Minimum three years supervisory or management experience

Job description

A global logistics leader is seeking a Customer Success Manager in Peel Region, Mississauga. The role involves retaining business and driving revenue growth by coordinating customer service efforts and building strong client relationships. Candidates should have a bachelor's degree in business or related fields, at least five years of related experience, and exceptional communication skills. This is a key role that ensures customer satisfaction and requires strong analytical and problem-solving abilities.