Strategic Customer Analyst

J.D. Irving; Toronto; Hybrid; CAD 61,000 - 107,000; Full time

Job summary

A leading manufacturer of tissue products is looking for a Strategic Customer Analyst in Toronto. This data-driven role focuses on strengthening partnerships with customers and aligning sales and supply chain strategies. Candidates should have strong analytical skills, 2+ years in supply chain roles, and proficiency in tools like Excel and Power BI. The position offers competitive salary and perks including a flexible work environment.

Benefits

Flexible medical, dental, and vision plan

Employee & family assistance program

RRSP matching program

Health & Wellness reimbursements

Product purchase program

Job-related training and development

Growth and progression opportunities

Relocation cost

Hybrid flexible work options

Qualifications

• Strong ability to assess customer needs and develop actionable recommendations.
• 2+ years in customer-facing supply chain environments.
• Advanced analytical skills with proficiency in Excel and data interpretation.

Responsibilities

• Deepen partnerships with assigned accounts and turn insights into action.
• Align Sales and Supply Chain plans with customer forecasts.
• Conduct promotional reviews and root cause analyses.

Skills

Customer needs assessment

Agile thinking

Analytical skills

Communication

Detail-oriented

Problem-solving

Team collaboration

Multi-priority management

Education

2+ years in customer-facing supply chain environments

Tools

Excel

Tableau

Power BI

JD Edwards

RetailLink

Job description

Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:

• Flexible medical, dental, and vision plan
• Employee & family assistance program
• RRSP matching program
• Health & Wellness reimbursements
• Product purchase program
• Opportunities to take part in job-related training and development
• Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
• Relocation cost (if applicable)
• Hybrid flexible work options (if applicable)
• $61,425 - $106,425 ( please note that this is an estimate and actual pay will vary depending on experience, qualifications, and professional certifications. )

Responsibilities

The Strategic Customer Analyst will be based out of Toronto, Ontario (1551 Weston Road, M6M 4Y4)or out of Dieppe, New Brunswick (100 Midland Drive, E1A 7G9) and is a data‑driven, customer‑facing liaison who deepens partnerships with assigned accounts and turns insight into action. Reporting to the Customer Relationship Manager, this role aligns Sales and Supply Chain plans with customer forecasts and activity, translates complex data into clear recommendations, and leads cross‑functional collaboration to improve service levels, minimize non‑compliance, and drive continuous improvement. Success is measured by proactive promotional planning, timely issue resolution, and measurable gains in in‑stock, OTIF, and customer satisfaction, enabled by advanced analytics, crisp communication, and disciplined execution.

• Strengthen business synergies between Irving and assigned customers through strategic customer collaboration.
• Analyze and align customer data and forecasts with internal Sales and Supply Chain teams to optimize engagement and support allocations.
• Conduct promotional reviews and root cause analyses to drive process improvements.
• Lead and implement continuous improvement initiatives.
• Establish and maintain KPIs and data visualizations to monitor customer engagement and performance.
• Review promotional forecasts and coordinate volumes to minimize excess inventory and maximize customer satisfaction.
• Monitor customer activity and inventory levels to ensure targets are met.
• Investigate non‑compliance deductions through customer collaboration and review of data.
• Recommend adjustments to customer strategies based on upcoming activities and data trends.
• Drive improvements in service levels by closing gaps between customer expectations and deliverables.
• Maintain strong customer partnerships through ongoing collaboration and communication.

Qualifications

• Strong ability to assess customer needs, develop actionable recommendations, and drive effective customer focused resolutions.
• Agile and strategic thinker with the ability to pivot quickly and collaborate across teams to influence outcomes.
• 2+ years demonstrated experience in customer‑facing supply chain environments, including direct collaboration with customers to understand requirements, resolve issues, and optimize service levels through effective planning, forecasting, and cross‑functional coordination.
• Advanced analytical skills with proficiency in Excel; capable of interpreting and summarizing complex customer data sets.
• Clear and effective communicator with strong presentation and reporting abilities.
• Detail‑oriented with sound problem‑solving and decision‑making capabilities.
• Skilled in managing multiple priorities in a fast‑paced environment.
• Collaborative team player with the ability to engage senior stakeholders and lead cross‑functional initiatives.
• Self‑motivated, dependable, resourceful, and quick to learn.
• Experience with analytical tools such as Excel, Tableau, Power BI, JD Edwards, or RetailLink is an asset.
• Flexible and adaptable to evolving business needs and priorities.

About the Team

AtIrving Consumer Products, we know the key to success is our people.

We are a leading manufacturer of premium quality tissue products – including national brands Royale® in Canada and Scotties® in the US - and private label. We also produce baby diapers under our Royale® brand as well as private label diapers and training pants for North American retailers.

We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.

Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which includes Irving Consumer Products, was declared carbon neutral for the first time in 2020 and each full year since.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Job Info

• Job Identification 7678
• Job Category Supply Chain
• Posting Date 01/14/2026, 02:06 PM
• Job Schedule Full time
• Job Shift N/A
• Locations 1551 Weston Road, Toronto, ON, M6M 4Y4, CA