Strategic Account Advisor: Customer Growth & ROI

Geotab; Oakville; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading IoT solutions provider in Ontario is seeking an experienced Account Advisor to drive account growth and retention. The successful candidate will empower customers to leverage Geotab solutions while managing internal resources and stakeholder relationships. With a focus on data-driven insights, you'll be responsible for developing account plans and optimizing customer satisfaction. Ideal candidates should possess excellent communication and strategic client management skills and be comfortable in a fast-paced environment. This role offers a competitive compensation package and flexible working arrangements.

Benefits

Flex working arrangements

Home office reimbursement program

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

Qualifications

• 5-8 years of experience in customer-facing roles.
• Proven ability to manage complex, long-term customer relationships.
• Strong strategic client management skills.

Responsibilities

• Act as the primary point of contact for assigned accounts.
• Drive operational excellence by coordinating internal resources.
• Build and maintain strong relationships with key stakeholders.
• Develop and execute account plans that drive growth.
• Leverage data to provide customers with actionable insights.

Skills

Customer relationship management

Communication

Technical understanding

Project management

Data analysis

Tools

Salesforce

Jira

Google Workspace

Job description

A leading IoT solutions provider in Ontario is seeking an experienced Account Advisor to drive account growth and retention. The successful candidate will empower customers to leverage Geotab solutions while managing internal resources and stakeholder relationships. With a focus on data-driven insights, you'll be responsible for developing account plans and optimizing customer satisfaction. Ideal candidates should possess excellent communication and strategic client management skills and be comfortable in a fast-paced environment. This role offers a competitive compensation package and flexible working arrangements.