Store Supervisor

SNDL Inc.; Fort McMurray; On-site; CAD 38,000 - 52,000; Full time

Job summary

A leading liquor retailer is seeking a Supervisor for their location in Fort McMurray, AB. The role involves training team members, managing daily operations, and ensuring exceptional customer service. The ideal candidate should have at least one year of experience in retail and supervisory roles, alongside strong communication skills. SNDL Inc. promotes a supportive work culture and offers opportunities for growth. If interested, apply now to join a diverse team committed to excellence.

Benefits

Educational reimbursement

Flexible scheduling

Qualifications

• Minimum 1-year experience in a retail environment.
• Minimum 1-year supervisory experience preferred.
• First-Aid Certificate is considered an asset.

Responsibilities

• Train and develop team members.
• Provide exceptional customer service.
• Manage daily store operations.
• Ensure adherence to regulations and standards.

Skills

Customer-service orientation

Effective leadership

Strong communication skills

Sales experience

Education

High School Diploma or equivalent

ProServe/Serving It Right Certification

Job description

Work Location

ACE Liquor Discounter Fort Mac

About SNDL

SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, мекунад, “Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the company operates as a licensed cannabis producer and stands as one of Canada’s premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‑edge product development, and cost‑effective manufacturing.

About ACE LiquorWare

ACE Liquor is a great place to work, with a friendly atmosphere. We provide our customers with a vast selection of specialty liquors, beers and wines! Each person at ACE plays an important role in our company’s success. We promote a team atmosphere that is busy and challenging but always aims to be co‑operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with respect and support you need to be a success Pipes.

About the Role – Supervisor

We are currently looking for friendly, outgoing, and customer‑service‑driven individuals to join our team as Supervisor attingham our Ace Liquor Location in Fort McMurray, AB. The Supervisor trains and develops team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. The role also includes providing leadership and direction of праваой  multimillion‑dollar of business unit in partnership with the Store Manager, with a focus on delivering an exceptional customer experience.

Essential Business Functions, Responsibilities and Accountabilities

• Customer‑service‑driven, friendly, willing to talk to all customers
• Promote a work culture that makes the store an inviting place to work
• Be a role model who supports and inspires fellow team members
• Delegate tasks to team members and set priorities in partnership with management
• Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while supporting management initiatives

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take them to product when required
• Generate sales by educating,다면, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in the absence of management; ensure management is informed of all complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market trends in partnership with management
• Evaluate programmes and promotions for effectiveness and offer recommendations to management
• Assist customer from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point‑of‑Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies & procedures are adhered to
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• Ensure all opening & closing procedures are done correctly
• Complete end‑of‑day till reports
• Ensure safe is locked at all times and deposits are secured

Day-to-Day Operations

• Meet or exceed department financial targets through partnership with management
• Ensure department follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in the absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS and LP meetings and training sessions
• Stock shelves and cooler with product
• Set daily tasks for the store in the absence of management
Municipalidad—  review flyers, upcoming events, and promotions; execute appropriately
• Participate in routine store maintenance and cleaning

Regulatory Adherence

• Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Maintain First‑Aid, LP and OHS Training
• Maintain ProServe/Serving It Right Certification and ensure team members maintain the certification Performer
• Ensure AGLC/BC LRS and other government guidelines are met
• Adhere to all SNDL Inc. policies, with a focus on social responsibility

Qualifications

Work Experience

• Minimum, 1‑year experience in a retail environment
• Minimum, 1‑year supervisory experience (preferred)

Education

• High School Diploma or equivalent
• ProServe/Serving It Right Certification
• First‑Aid Certificate is considered an asset junt>—  Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

• Highly self‑motivated
• Customer‑service‑driven
• Effective leadership of large teams
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Why Work With Us?

At Ace Liquor we invest in our people. We provide educational reimbursement for industry‑related courses. We prefer to promote individuals from within the organization, providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply now!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion

SNDL is an equal‑opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We encourage applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.