Store Manager-C

The Salvation Army; Dawson Creek; On-site; CAD 83,000; Full time

Job summary

A community support organization is seeking a full-time Store Manager for its locations in Dawson Creek and Fort St John. The successful candidate will ensure operational efficiency, staff management, and customer satisfaction, while meeting sales targets. This role also involves analyzing store financials, managing inventory, and fostering a supportive environment for staff and volunteers. Candidates should have retail experience and a diploma in a relevant field, with a salary range of $55,331.51 to $69,164.38.

Qualifications

• One to three years of prior related experience including retail, marketing and store management.
• A fashion background is desirable.
• Understanding of Universal Precautions.

Responsibilities

• Direct operations of the store to meet sales targets.
• Hire and train staff according to organizational standards.
• Manage inventory levels and ensure store cleanliness.
• Prepare financial reports for the National and Regional offices.

Skills

Attention to detail

Problem solving

Analytical skills

Empathy

Education

Post-secondary/college program diploma of two academic years

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Positions are located in Fort St John and Dawson Creek, and are full‑time regular positions.

Position Purpose Summary

The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in‑store donations.

Accountabilities

Job Duties

• Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Hires, orientates, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards
• Manages health & safety, labour/employee relations and other related issues at a store level; participates in Step 1 and Step 2 of Grievance procedures
• Plans store layout to attract customers including window displays and merchandise displays, decides on in‑store promotions and auctions and keeps abreast of marketing trends by checking competitors stock; ensures attractiveness of the store through “Tidy Maintenance”
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Maintains control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately; protects the store from inventory shrinkage by close visual monitoring
• Ensures in‑store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is secured at all times
• Establishes and manages in‑store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region; ensures nightly sales are deposited into the appropriate financial institution
• Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products from warehouse, tracking costs associated with product, etc.)
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the District Manager
• Performs other duties as assigned

Organizational & Leadership Responsibilities

• Creativity/Innovation: Develop new and unique ways to improve service and to create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Plan: Determine strategies to move set goals, create and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
• Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
• Ability to work with difficult or emotionally needy people in a patient and compassionate manner
• Support for and an understanding of the mission and purpose of The Salvation Army.

Administrative Responsibilities

• Prepares financial and other requested reports to the National and Regional offices (e.g. sales reports, staffing costs, and payroll data)
• Records incoming/outgoing donations in proper logs
• Processes timesheets for direct reports
• Creates and maintains list of reports required by Executive Director

Managerial/Technical Leadership Responsibility

• Reports directly to: Operations Manager
• Direct reports for this position: Sales Associates and Thrift Store Volunteers
• Is responsible for the direct supervision of non‑supervisory personnel, including volunteers and students
• Has input into supervisory decisions within the established guidelines
• Directly supervises less than 10 full‑time employees, part‑time employees, and volunteers

Financial and Materials Management

• The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources
• He/She may be authorized to collect cash and process other payment methods
• Has input to and/or participates in preparing budgets with respect to the departmental budgets

Working Conditions

• A typical working environment is in the store
• The performance of the job requires frequent twisting, bending, crouching, reaching, reaching overhead, pushing and pulling, lifting, kneeling, standing for long periods of time and occasionally keyboarding.
• The performance of the job requires continuous visual monitoring and frequently working with numbers
• An incumbent will work under the following disagreeable conditions:
  • Garbage
  • Washrooms
  • Odours
  • Truck Fumes
  • Verbal abuse
  • Dealing with angry people
  • Work‑related stress
  • Work schedule may impact life (weekends)
• Will have to travel between Fort St. John and Dawson Creek store
• May be exposed to the risk of minor harm, injury or illness due to:
  • Physical attacks by others
  • Exposure to toxic chemicals
  • Moving objects
  • Risk of back injuries (throwing back out)
  • Other potentially dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Education, Qualifications and Certifications:

• The successful job applicant will have a formal post‑secondary/college program diploma of two academic years.
• An equivalent combination of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• One year but less than three years of prior related experience including retail, marketing and store management experience
• A fashion background is desirable
• Universal Precautions

Skills and Capabilities

• Attention to detail, problem solving and analytical skills
• Attention to computer work
• Attentive listening, empathy to staff, clients and volunteers
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation

The target hiring range for this position is $55,331.51 to $69,164.38 with a maximum of $82,997.26.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.