Station service attendants / Counter sales agents

VIA Rail Canada; Belleville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian transportation company is seeking Station Service Attendants/Counter Sales Agents to work at Belleville and Cobourg Stations. The role involves guiding passengers, verifying tickets, and providing excellent customer service. Candidates should be bilingual, have a High School Diploma, and possess customer service experience. This role offers a variable schedule and competitive salary.

Benefits

Complete and competitive salary and benefits package

Safe work environment

Qualifications

• Minimum of one year of customer service experience.
• Possess a valid driver’s license.
• Physically able to manipulate items weighing up to 23 kg on a repetitive basis.

Responsibilities

• Guide passengers in the station or on the platform.
• Verify tickets and make announcements.
• Assist passengers with special needs.
• Perform general janitorial duties.
• Work outdoors in all climatic conditions.

Skills

Communication

Customer service

Bilingual (English and French)

Physical ability to manipulate weights

Education

High School Diploma

Job description

Overview

VIA Rail is modernizing its services and infrastructure as part of building the future of transportation in Canada. VIA Rail Canada Inc. is seeking Station Service Attendants/Counter Sales Agents to work at the Belleville and Cobourg Stations. The role focuses on delivering excellent customer service in a safe and secure environment.

Responsibilities

• guide passengers in the station or on the platform
• verify tickets
• make announcements and provide information on train arrivals, departures and delays
• assist passengers with special needs
• perform general janitorial duties in and outside the station
• manipulate baggage, packages or other items (e.g., sports equipment)
• work outdoors in all climactic conditions
• operate a motorized vehicle in narrow areas
• load supplies aboard the train

Details

• Work location: Belleville and Cobourg Stations
• Schedule: variable schedule including weekends and holidays (minimum 20 hours); shifts between 4 and 10 hours; early starts as 6:30 am and late ends as 11:00 pm depending on train status; layoffs during low season
• Salary: $26.68/h to $30.87/h
• Training / Start date: Starting date: November 3rd, 2025

You Are Well-suited For This Challenge If You

• have a strong ability to communicate with a smile, in English and French
• possess a High School Diploma
• have a minimum of one year of customer service experience
• possess a valid driver’s license
• are physically able to manipulate items weighing up to 23 kg on a repetitive basis

Benefit from a complete and competitive salary and benefits package in a safe work environment. Above all, you will find a kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service. Come aboard and apply now!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!