Sr. Site Merchandiser

PetSmart Store Support Group, Inc.; Burlington; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading pet retail company in Burlington, Canada, is seeking a Sr. Site Merchandiser for eCommerce to drive customer-centric experiences and manage day-to-day e-commerce responsibilities. The role requires collaboration with Buying and Marketing teams to enhance the online shopping experience. Candidates should have a Bachelor's degree in Business, Merchandising, or Marketing and 3+ years in related fields. This position supports a hybrid work model with flexible office days and offers a vibrant workplace culture with various amenities.

Benefits

Bring your pup to work

On-site Dog Park

Café serving fresh lunch options

In-building daycare facility option

Volunteer events with PetSmart Charities

Active social committee hosting fun events

Qualifications

• 3+ years of experience in merchandising, digital marketing, e-commerce, or analysis.
• High level of proficiency with Excel and Word.

Responsibilities

• Manage day-to-day responsibilities of the e-commerce site.
• Collaborate with Buying and Marketing teams.
• Analyze performance trends and communicate results.
• Ensure seamless customer journey.

Skills

Organizational skills

Time management

Project management

Analytical thinking

Problem-solving

Proficiency with Microsoft Office

Education

Bachelor's degree in Business, Merchandising, or Marketing

Job description

About the Team

PetSmart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart’s global corporate headquarters located in Phoenix, Arizona. We also share the Canada Home Office with our colleagues at PetSmart Charities of Canada—an independent, registered charity. PetSmart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.

About the Location

At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Canada Home Office, with an expectation of working a minimum of three days in the office each week. In a standard work week, associates may work up to two remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

The Sr. Site Merchandiser (eCommerce) is essential in translating and implementing merchandising and Digital strategy into the online shopping experience. The Senior Site Merchandiser will be responsible for executing fundamental aspects that create the functionality of the e-commerce business and driving customer‑centric experiences to grow their respective business. The person in this position will work closely with Buying and Marketing teams to enhance and merchandise the online assortment, elevate key events, and deliver a seamless customer journey. The successful candidate:

• Manages day‑to‑day responsibilities of the e‑commerce site, inclusive of publishing content, analysing and acting upon business trends, and site maintenance
• Serves as subject matter expert to round table partners
• Collaborate with enterprise owners & contributors of key digital initiatives
• Manage integration of monthly planner process into the online experience, leading the process for product assortment, promotion and channel eligibility updates
• Accountable for the delivery of new capabilities, with clear understanding of the capabilities and processes for implementation
• Analyse reporting to identify performance trends, high level results against KPIs, insights, and recommendations for future activations
• Communicate results to the organization and use the information to drive digital merchandising tactics
• Works with Marketing partners to ensure clarity of messaging and end‑to‑end landing experience is optimized for all marketing vehicles that strengthen customers to site
• Supports and assists with key E‑Commerce initiatives, IT projects, presentations, reports or any other assigned tasks
• Work closely with cross‑functional team to create new digital experiences which fulfil PetSmart’s "Anything for Pets" promise

KEY COMPETENCIES

attributed to creating service include, but are not limited to the following:

• Highly organised with effective time management and project management skills
• Ability to initiate multiple projects
• Ability to manage tight deadlines in a fast‑paced environment
• Ability to identify process improvement opportunities and trends
• Ability to work independently with minimal direct oversight
• Proven ability to manage against change in an ambiguous environment
• Coachable and passionate for continuous self‑improvement
• Excellent problem‑solving skills – able to identify, analyse and propose solutions to various technical and business issues
• Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
• Exhibit professional and entrepreneurial initiative

EDUCATION and/or EXPERIENCE

• Bachelors degree in Business, Merchandising, Marketing or equivalent work experience
• 3+ years of Merchandising, Digital Marketing, E‑Commerce or Analyst experience

Additional Job Considerations

• This role requires collaboration, teamwork, and face‑to‑face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross‑functional partners, and resources necessary to make timely decisions and drive results.
• On‑site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all‑inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our Canada Home Office offers outstanding amenities in a fun and rewarding workplace including:

• Bring your pup to work! We have lots of dogs that come each day as well as fish and aquatic pets that live at our office
• On‑site Dog Park
• Café serving fresh lunch options
• In‑building day care facility option
• Volunteer events with PetSmart Charities
• We have an active social committee that hosts fun‑filled events including contests, bake‑offs, off‑site events, and volunteer efforts, and they are always trying to out‑do the previous event! See what life is like at the Canada Home Office here: https://careers.petsmart.com/canada
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/

This posting reflects an existing vacancy, and we are actively seeking candidates for this role. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.