Sr. Reconciliation Operations Analyst

Rogers Communications, Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company in Toronto is seeking a Sr Recon Operations Analyst to drive media reconciliation and improve customer experience. The role involves overseeing reconciliation duties, managing data deliverables, and creating automated solutions. Candidates should have over 5 years of business experience, preferably in media, and strong skills in order management systems. Benefits include discounts on services, comprehensive wellness programs, and opportunities for professional growth.

Benefits

Discount on services

Health & well-being benefits

Pension plan

Employee stock options

Generous employee discounts

Qualifications

• 5+ years of business experience, ideally with 5+ years in media.
• Order Management system knowledge (Naviga, S4M, Operative 1, WideOrbit, MGX etc.).
• Good command of Microsoft Office suite (Excel, Outlook, and Word).

Responsibilities

• Oversee reconciliation duties for all Media Platforms.
• Manage data and reporting deliverables for reconciliation process.
• Develop automated solutions to improve accuracy and operational efficiency.

Skills

Problem solving

Organizational skills

Customer Experience Knowledge

Communication

Leadership

Education

5+ years of business experience, preferably in media

Tools

Naviga

S4M

Operative 1

WideOrbit

MGX

Job description

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

Sr. Recon Operations Analyst

Who we’re looking for:

We’re looking to hire a Sr Recon Operations Analyst to be a part of our Rogers Media Team reporting to Sr Manager, Revenue Billing Operations.

As a Sr Recon Operations Analyst you will be ensuring we continue our service delivery through greater efficiencies and an ever‑improving customer experience. The Sr Recon Operations Analyst will focus efforts on successfully measuring and understanding the Media business reconciliation needs while providing insights and recommendations to achieve our strategic direction.

Responsibilities

What you’ll do:

• Oversee and accountable for reconciliation duties for all Media Platforms (TV, Digital, Sports, OOH etc.)
• Owner of data and reporting deliverables for the reconciliation process (K2 Tool, SOX requirements, Platform Revenue Data etc.)
• Oversee and support on process documentation and training manuals for existing and new processes
• Consult on the implementation of systems for the reconciliation component by ensuring compliance with internal procedures
• Consult on enhancements and improvement projects
• Assist the Sr Manager to support other team members with their duties
• Independently manage communication and processes with internal/external stakeholders
• Subject Matter Expert and solid end to end knowledge of all order management systems across all platforms (S4M, WideOrbit, Naviga, RSM Ad Manager, and Operative 1, MGX etc.)
• Decision Maker‑able to provide decisions that impact sales for make goods and or errors in advance for customer experience while doing recon.
• On a monthly basis review the reasons for adjustments and work with other stakeholders to improve the process
• Ensure compliance of company’s standard operating procedures and SOX requirements are met.
• Proficiency in coding and experience with process automation tools to optimize and streamline reconciliation workflows.
• Ability to design and implement automated solutions that reduce manual effort, improve accuracy, and enhance operational efficiency.

Qualifications

What you bring:

• 5+ years of business experience, ideally with 5+ years in media
• Order Management system knowledge (Naviga, S4M, Operative 1, WideOrbit, MGX etc.)
• Ability to manage critical and complex files
• Autonomous, rigour and strong organizational skills, problem solving, Customer Experience Knowledge an asset
• Ability to manage priorities and deadlines
• Good command of Microsoft Office suite (Excel, Outlook and Word)
• Possess a solution‑oriented mindset and be able to make recommendations
• Ability to provide leadership to other members of the team
• Ensure Recon issues are handled in a timely manner

Benefits

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no‑cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 330701

Location: Toronto, ON, CA

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

*available for full‑time and part‑time permanent employees, some restrictions apply

Being a Rogers team member comes with some great perks & benefits including:

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs