Sr. Product Owner

Genesys; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Toronto is seeking a Senior IT Product Owner to drive initiatives in Lead Management, Account Management, and Contact Management. You will collaborate with Sales, Marketing, and Customer Success teams, leading enterprise-grade CRM solutions to enhance processes and data integrity. Ideal candidates should have extensive experience in CRM platforms, particularly Salesforce, and a strong Agile leadership background. This role offers a dynamic environment with a focus on innovation and customer experience.

Benefits

Great benefits and perks

Impactful work environment

Qualifications

• 10 years of experience in CRM platforms, preferably Salesforce.
• Proven track record of leading global Agile teams.
• Deep understanding of sales and marketing processes.

Responsibilities

• Define and own the product vision and roadmap for CRM.
• Collaborate with teams to translate business needs into product requirements.
• Champion data quality governance across all records.

Skills

CRM platforms experience

Leading Agile teams

Analytical problem-solving

Influencing collaboration

Data privacy regulations knowledge

Education

Salesforce certifications

Tools

Salesforce

Eloqua

6Sense

UserGems

Job description

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

The Senior IT Product Owner at Genesys will play a strategic leadership role in driving key initiatives across Lead Management Account Management and Contact. This expert-level position you will collaborate closely with Sales Marketing Customer Success and Partner teams to understand business needs and translate them into actionable product requirements. You will lead the delivery of scalable enterprise-grade CRM solutions that optimize processes and strengthen data integrity. At Genesys we are transforming the customer experience landscape with empathy AI innovation and global impact. Joining our team means helping shape this transformation while advancing your own career in a collaborative innovative environment.

Responsibilities

• Define and own the product vision and roadmap for Lead Account and Contact Management within the CRM ecosystem
• Collaborate with cross-functional teams to translate business needs into actionable product requirements and user stories
• Lead enterprise Salesforce initiatives including lead capture account hierarchies contact segmentation and data enrichment
• Analyze existing systems and processes to identify opportunities for automation optimization and scalability
• Manage a prioritized product backlog aligned with business goals and deliver measurable outcomes in an Agile framework
• Drive CRM integration with external platforms such as marketing automation tools ERP systems and data providers
• Champion data quality governance and compliance across all lead account and contact records
• Serve as a subject matter expert and provide mentorship to junior product owners

Requirements

• 10 years of experience in CRM platforms (preferably Salesforce) with a focus on Lead Account and Contact Management
• Proven track record of leading global Agile teams to deliver enterprise-scale CRM solutions
• Deep understanding of sales and marketing processes including lead lifecycle account planning and contact engagement
• Experience with CRM integrations and MarTech tools such as Eloqua 6Sense UserGems and AppExchange solutions
• Strong analytical problem-solving and communication skills
• Demonstrated ability to influence and collaborate with cross-functional teams
• Familiarity with data privacy regulations and compliance standards such as GDPR SOX and Canadian data governance requirements
• Self-directed and adaptable with the ability to manage multiple priorities in a dynamic environment

Preferred Qualifications

• Salesforce certifications (e.g. Administrator Platform App Builder or Product Owner-specific credentials)
• Experience driving digital transformation or large-scale system modernization projects
• Background in enterprise SaaS environments or global B2B operations
• Exposure to Master Data Management (MDM) or data governance frameworks

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit .

Reasonable Accommodations

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.