Sr. Manager, Global Parts & Support

Komatsu; Lively; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading heavy equipment manufacturer located in Lively, Ontario, is seeking a Sr. Manager, Global Parts and Support to lead the global aftermarket parts and service programs. This role involves developing strategies for parts sales and pricing, optimizing distribution networks, and mentoring a high-performing team. The ideal candidate will have over 10 years of experience in parts sales and global operations. The position requires significant travel and offers a competitive benefits package.

Benefits

Relocation Support

Company Vehicle

Competitive wages

Annual Bonus

Comprehensive health benefits

Pension plan

Employee wellness programs

Qualifications

• Minimum of 10 years in parts sales, distribution, and aftermarket operations.
• At least 2 years leading global teams.
• Willingness to travel globally up to 40%.

Responsibilities

• Lead global parts sales and service programs.
• Develop forecasts and define stock levels.
• Design global warehousing and distribution strategies.
• Establish global pricing models and service offerings.
• Mentor a high-performing global team.

Skills

Global aftermarket strategy development

Sales and service performance

Team leadership

Inventory optimization

Logistics and distribution design

Education

Bachelor’s degree in Business or Supply Chain Management

Tools

Microsoft Office Suite

ERP systems

E-commerce platforms

Job description

Overview

Sr. Manager, Global Parts & Support role at Komatsu.

Join Komatsu’s Hard Rock team as our Sr. Manager, Global Parts and Support, where you’ll lead the charge in transforming our global aftermarket parts & service programs strategy. This high‑impact role blends commercial leadership with operational excellence—integrating parts sales, service programs, pricing, inventory, and customer support into a unified vision that drives growth, profitability, and customer loyalty across key markets.

You’ll be at the center of global collaboration, optimizing parts supply chain infrastructure, building agile distribution networks, and ensuring seamless parts availability from factory to field. As a senior leader, you’ll mentor a high‑performing team, align global partners, and deliver lifetime support solutions that elevate total cost of ownership (TCO) and redefine customer value.

Location & Team Details

• Location: 25 Fielding - Hard Rock Canada, Lively, Ontario, CAN, P3Y 1L7
• Manager: Aftermarket Director
• Division: Parts and Service
• Shift: 5x2
• Travel: 40%
• Position: Onsite

Responsibilities

• Aftermarket Strategy & Sales: Lead global parts sales and service programs, pricing, and customer support to meet performance targets
• Global Distribution Partnership: Partner with Komatsu global sales and service teams to support the development and execution of their aftermarket strategies to meet sales and service performance targets in their defined regions
• Forecasting & Inventory: Develop monthly, quarterly, and annual forecasts; define optimal stock levels and replenishment strategies; monitor KPIs such as DIFOT, fill rate, and delivery timelines
• Distribution & Logistics: Design and implement global warehousing and distribution strategies, including factory-to-distributor flows and third-party logistics partnerships
• Pricing & Commercial Frameworks: Establish global pricing models, discount structures, and service offerings (e.g., consignment, component repair)
• Customer Support & Lifecycle Programs: Partner with commercial teams to scale rebuild programs and maintenance kits that enhance fleet lifecycle and reduce TCO
• Systems & Continuous Improvement: Deploy digital tools for e-commerce, portals, and ERP-connected forecasting; lead CI initiatives to improve service delivery and cost efficiency
• Team Leadership: Build and mentor a high-performing global team across parts, service, and distribution; manage 3–5 direct reports at Manager / Sr. Manager level
• Market Intelligence: Analyze customer and competitor insights to refine aftermarket strategies and adapt distribution models

Qualifications / Requirements

Education & Experience

• Bachelor’s degree in Business, Supply Chain Management, or a related field
• Minimum of 10 years of experience in parts sales, distribution, and aftermarket operations—preferably in mining, industrial, or heavy equipment sectors
• At least 2 years of experience leading global teams across multiple regions
• Willingness and ability to travel globally up to 40%, including to remote and underground customer locations

Technical & Functional Skills

• Proven ability to develop and execute global aftermarket strategies, including forecasting, pricing, and inventory optimization
• Strong understanding of warehousing, logistics, and distribution network design
• Experience with ERP systems, e-commerce platforms, and digital forecasting tools
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to interpret technical documents and data, and apply process protocols effectively

Additional Offerings

• Relocation Support
• Company Vehicle

Company Benefits

• Competitive wages
• Annual Bonus
• Comprehensive health and insurance benefits package
• Company-sponsored registered pension plan (RPP) and matching program
• Employee and family assistance programs
• Personal wellness allowance
• Paid uniform and personal protective equipment
• Paid vacation time
• Paid sick time
• Company-supplied tools
• Training and education support
• Employee social engagement activities and benefits

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.

EEO Statement

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.

Accommodations during the recruitment process are available on request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

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