Sr. Content Designer

Nexus Systems Group Inc.; Toronto; Hybrid; CAD 90,000 - 115,000; Full time

Job summary

A leading technology services company in Toronto is seeking a Sr Content Designer. This role involves creating accessible and engaging digital content to enhance user experiences for wealth clients. The ideal candidate will have extensive experience in content writing and strategy, with a strong focus on user needs and collaboration with cross-functional teams. This position offers hybrid work flexibility and valuable experience in the e-commerce space.

Qualifications

• 8+ years of content writing experience.
• 8+ years of content strategy experience.
• 4 years’ experience with editing.
• Demonstrated interest in finance.
• Accessibility experience.

Responsibilities

• Ensure content for digital experiences meets quality standards.
• Work with Figma to create user interface content.
• Write clear and consistent user-interface content.
• Collaborate with stakeholders on content strategy.
• Plan deliverables and engage key stakeholders.

Skills

Content writing

Content strategy

Editing

Stakeholder management

Attention to detail

Communication

Education

Bachelor’s degree or equivalent experience in design, communication, journalism, media

Tools

Figma

Job description

Overview

Story Behind the Need
Business group: Digital Product, Discovery, and Onboarding—this person would be joining the commerce content design team. The team writes accessible content that speaks to customers, not at them. With an inclusive, plain-language approach, it cuts through complexity to build trust and promote financial well-being.

Project: Reimagining the digital experience for wealth clients. As a Sr Content Designer, you will greatly influence the content design of digital experiences that touch millions of Scotiabank customers daily. Your knowledge and expertise on digital project teams will ensure content and design meet business objectives and user needs, creating great user experiences. The role involves content strategy/content audit.

Candidate Value Proposition: The successful candidate will have the opportunity to gain experience in the e-commerce space, working with a team of experienced digital professionals in product & design, collaborating with marketing, exposure to different groups, a lot of learning opportunities, and a great team culture; flexibility about a hybrid/remote model.

Responsibilities

• In the rebrand, pay attention to the pages and ensure they are correctly edited and ready to publish
• Work comfortably in Figma
• Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use
• Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
• Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences
• Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
• Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high-quality results
• Understand the needs of our customers and synthesize research outcomes into viable content and communication experiences
• Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders

Candidate Requirements / Must Have Skills

• 8+ years of content writing experience
• 8+ years of content strategy experience
• 4 years’ experience with editing
• Demonstrated interest in finance
• Experience using Figma
• Accessibility experience

Nice-To-Have Skills

• UX Writing/content design experience
• Experience as a content designer in the finance/banking industry

Soft Skills Required

• Strong stakeholder management skills required
• Strong attention to detail
• Excellent communication skills
• Positive, can-do, open mindset
• Problem-solving skills

Education

Bachelor’s degree or equivalent experience – preferred fields: design, communication, journalism, media
SEO certification is an asset