Spanish Speaking Collections Specialist

Agility 1 Outsourcing; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

A financial services firm in Richmond Hill is seeking Senior and Intermediate Level Collection Agents. This role involves making collection calls to reduce delinquency on accounts and providing top-notch customer service. Candidates should have 3-5 years of experience in high volume debt collections, possess strong negotiation skills, and have excellent communication abilities. The position offers competitive salary along with health benefits, bonuses, and opportunities for career advancement.

Benefits

Competitive salary

Paid training

Group Benefits

Paid time off

On-site parking

Career advancement opportunities

Qualifications

• 3-5 years high volume corporate third-party debt collections experience.
• Knowledge of billing and collections procedures.
• Strong attention to detail, organized, efficient.

Responsibilities

• Conduct outbound calls to negotiate payments and update customer information.
• Negotiate payment terms using critical thinking.
• Record details of communications accurately.

Skills

Strong negotiation and customer service skills

Excellent verbal and written communication skills

Proficient computer skills

Goal-oriented

Ability to multi-task

Tools

CUBS system

DRS system

Job description

Financial Debt Recovery Ltd. is currently seeking Senior and Intermediate Level Collection Agents. The duties of a Collections Agent include collection calls in a fast‑paced goal‑oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers' questions regarding their account and negotiate repayment.

Job Type: Full Time, Permanent, On site

Job Location: 40 West Wilmot Street, Unit 10, Richmond Hill, Ontario

Hours: 40 hours

Salary: Competitive salary and health benefits plus commission and bonuses.

Required Hours:
Monday to Thursday: 12:00PM – 9:00PM
Friday: 12:00PM – 8:00PM

Job Duties:

• Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Maintain compliance by use of proper policy, procedures, and script.
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment
• Ensure collection goals are obtained

Required Experience:

• 3-5 years high volume corporate third‑party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi‑task
• Excellent customer service skills
• Goal‑oriented
• Proficient computer skills
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset

Benefits:

• Competitive salary, paid training, and a bonus and commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Staff BBQ and Company Events
• Free on‑site parking
• Group Benefits (health, life, dental insurance plan)
• Paid time off.
• Ongoing training and career advancement opportunities

Seize the opportunity to advance your career in financial services

Come join our team

NOTE: Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.

Application question(s):

• Are you able to work all of the required hours listed in the job posting?
• How soon can you start?
• Which ethnic group do you identify with?