Spa Front Desk: Sales-Driven Client Concierge

Hand & Stone - Burlington; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local spa in Burlington is seeking an experienced sales professional to join their front desk team. The ideal candidate will deliver exceptional client experiences, handle memberships, and support daily operations. This role requires strong sales skills and a background in customer service, ideally in a wellness or similar environment. The position offers hourly wage plus commissions and health benefits for full-time employees.

Benefits

Competitive salary

Health benefits for full-time employees

Flexible scheduling

Ongoing training and growth opportunities

Opportunity for advancement

Qualifications

• Minimum 2 years of experience in a sales, customer service, or front desk role.
• Experience in spa, salon, fitness, or hospitality preferred.
• Proven track record of meeting or exceeding sales goals.

Responsibilities

• Greet and check in clients warmly and professionally.
• Sell memberships, upgrades, gift cards, and retail products.
• Handle phone calls, bookings, and schedule adjustments.
• De-escalate concerns and handle emotional clients with empathy.
• Follow up with clients to encourage repeat visits.

Skills

Sales skills

Customer service

Communication

Emotional intelligence

Multitasking

Tools

Zenoti booking software

Job description

A local spa in Burlington is seeking an experienced sales professional to join their front desk team. The ideal candidate will deliver exceptional client experiences, handle memberships, and support daily operations. This role requires strong sales skills and a background in customer service, ideally in a wellness or similar environment. The position offers hourly wage plus commissions and health benefits for full-time employees.