Solutions Support Analyst – Digital Tech & Automation

Aritzia; Canada; On-site; CAD 75,000 - 125,000; Full time

Job summary

A leading fashion retailer in Canada is seeking a Solutions Support Analyst for their growing Digital Technology team. You'll deliver hands-on support, troubleshoot errors, and manage processes to enhance service delivery. The ideal candidate has strong analytical skills, a customer service mindset, and proficiency in API requests and programming languages such as Python. This position offers competitive compensation and a vibrant work environment with extensive perks.

Benefits

Product Discount

A‑OK Commissary & Cafe

The SET fitness studio

Aritzia Virtual Wellness

Aspirational Workplace

Additional amenities (parent's room, shower facilities)

Various extras (dry-cleaning, restaurant discounts)

Qualifications

• Strong understanding of alerting strategies and telemetry pipelines.
• Hands-on experience with cloud-native architectures and platforms (e.g., AWS, GCP, Kubernetes).
• Familiarity with distributed tracing.

Responsibilities

• Deliver exceptional customer service and manage technical inquiries.
• Diagnose and resolve technical issues efficiently.
• Escalate complex support tickets to appropriate teams.

Skills

Analytical thinking

Customer service mindset

Understanding of API requests through Postman

Proficiency in programming languages (Python, Go, Bash)

Strong understanding of data formats (e.g., xml, JSON)

Strong background in software engineering or full-stack development

Excellent communication and collaboration skills

Tools

OpenTelemetry

Prometheus

Datadog

Splunk

ELK

Job description

A leading fashion retailer in Canada is seeking a Solutions Support Analyst for their growing Digital Technology team. You'll deliver hands-on support, troubleshoot errors, and manage processes to enhance service delivery. The ideal candidate has strong analytical skills, a customer service mindset, and proficiency in API requests and programming languages such as Python. This position offers competitive compensation and a vibrant work environment with extensive perks.