Software Developer

Rogers Communications, Inc.; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major telecommunications company in Hamilton, ON is seeking a Software Developer to enhance and maintain software solutions while providing client-facing support. The ideal candidate will blend software development and quality assurance skills to improve deployed systems. The role offers competitive salary, benefits, and professional growth opportunities.

Benefits

Health and dental benefits

Pension plan

Generous employee discounts

Paid time off for volunteering

Qualifications

• 1-3 years of Software Development experience or equivalent.
• Ability to work independently and efficiently to meet dynamic customer demands.

Responsibilities

• Develop integrated frontend and backend interfaces.
• Conduct quality assurance testing against software and identify software bugs.
• Provide Tier3 support to ISP clients.
• Create technical documents for new software programs.

Skills

SOAP/XML

Netconf/YANG

SNMP

Git

Excellent English communication skills

Education

University or College diploma

Job description

Software Developer

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading‑edge technology. We drive large‑scale, complex, and high‑visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

Who we are looking for: We are seeking a Software Developer with strong programming skills and a passion for client‑facing support. This role blends software development, quality assurance, and technical support, with a focus on maintaining and enhancing our deployed solutions.

What You’ll Do

• Development of integrated frontend and backend interfaces.
• Conduct quality assurance testing against our NOMS and Cartograph software and identify software bugs, document and take corrective action where applicable.
• Provide ongoing support and maintenance of our software solutions deployed at client sites including software updates, new application development, and support.
• Provide Tier3 support to our ISP clients and diagnose and resolve service‑impacting issues, with the understanding that at times this work may be required after regular business hours.
• Participate as a member of our team responding to customer support requirements during regular business hours between 9am – 5pm Eastern Monday - Friday and on a rotating afternoon shift between the hours of 12pm – 8pm Eastern Monday - Friday.
• Participate in a rotating on‑call schedule after‑hours.
• Provide training to clients in the use of software and applications.
• Provide software development support to Clearcable Systems Administrators related to Linux side scripting and programs.
• Create technical documents for new software programs.
• Provide assessment of work effort/hours for any custom development.
• Manage project timelines and tasks.
• Promote a positive attitude and provide guidance and motivation to the team.

What you Bring

• Experience with SOAP/XML and Netconf/YANG would be an asset.
• Experience with collecting data via SNMP.
• Experience with Git and/or other version control systems.
• Exposure to open-source applications and system administration setup and configuration.
• Ability to work effectively on multiple simultaneous tasks within a fast‑paced team.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Excellent written and spoken English communication, organizational, and interpersonal skills.
• Able to work independently and efficiently to meet dynamic customer demand and needs.
• Self‑motivated and detail oriented.

Education and Experience

• University, College, or technical school diploma.
• 1-3 years Software Development experience or equivalent.

What’s in it for you

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of resources, growth opportunities, discounts, and perks.

Competitive salary & annual bonus.

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts

• Relish up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

Paid time off for volunteering

• Company matching contributions to charities you support.
• Self-driven career development programs (e.g. MyPath program) and Rogers First: priority in applying to internal roles of interest.

Wellness Programs

• Homewood employee & family assistance program.
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, Low or no-cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity

• Work for an organization committed to environmental protection. Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 141 Hester Street (108), Hamilton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Engineering
Requisition ID: 313581

Location: Hamilton, ON, CA

Posting Notes: Technology

Being a Rogers team member comes with some great perks & benefits including:

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full‑time and part‑time permanent employees, some restrictions apply