Skywalk Operations Lead, Hospitality & Guest Experience

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tourism company is seeking a Skywalk Supervisor in Jasper, Alberta. This role involves leading a team to ensure exceptional guest experiences while overseeing daily operations in the stunning Canadian Rockies. Candidates should have previous leadership experience in hospitality or tourism, strong communication skills, and a passion for guest service. The position offers competitive pay and various employee perks, including discounts on hotel stays and access to wellness resources.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to subsidised mental health resources

Qualifications

• Previous leadership or supervisory experience in hospitality, tourism, guiding, or outdoor settings.
• Strong communication, conflict-resolution, and interpersonal skills.
• Comfortable working outdoors in varying weather conditions.

Responsibilities

• Lead and support the Skywalk team to ensure exceptional guest experience.
• Oversee daily operations and team management at the Skywalk.
• Implement standard operating procedures and improve operational processes.

Skills

Leadership experience

Communication skills

Conflict resolution

Organization skills

Guest service orientation

Problem-solving

Ability to thrive in a fast-paced environment

Multilingual skills

Education

Class 5 Canadian driver’s licence

Standard First-Aid or higher

Job description

A leading tourism company is seeking a Skywalk Supervisor in Jasper, Alberta. This role involves leading a team to ensure exceptional guest experiences while overseeing daily operations in the stunning Canadian Rockies. Candidates should have previous leadership experience in hospitality or tourism, strong communication skills, and a passion for guest service. The position offers competitive pay and various employee perks, including discounts on hotel stays and access to wellness resources.