Shop Supervisor

Compunnel Inc.; Quebec; On-site; CAD 105,000 - 120,000; Full time

Job summary

A leading machinery service provider is seeking a Bilingual Supervisor for their Branch Shop in Québec City. This role involves overseeing evening operations, managing a team, and ensuring top-tier service in heavy equipment maintenance. The ideal candidate has strong mechanical knowledge, especially in diesel systems, coupled with excellent customer service skills. A competitive salary range of CAD 105,000 to 120,000 annually is offered.

Qualifications

• Must be able to speak and understand English at a basic level.
• Prior experience in a shop or service environment.
• Knowledge of diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.
• Ability to work independently during evening hours.

Responsibilities

• Supervise evening shift operations and coordinate schedules.
• Oversee inspection and servicing of heavy equipment.
• Act as a liaison between shop staff and clients.
• Ensure safety and quality standards are met.
• Lead and support evening shift team.

Skills

Bilingual (French / English)

Customer service experience

Mechanical knowledge

Supervisory experience

Organizational skills

Communication skills

Job description

Overview

We are seeking a bilingual, hands-on Supervisor to lead operations at our Branch Shop in Québec City. This role is ideal for someone with strong mechanical knowledge—especially in diesel systems—paired with excellent customer service skills and supervisory experience. You’ll oversee inspections and service of heavy equipment, vehicles, and buses, while managing a team and ensuring top-tier service delivery during evening operations.

Base pay range

105,000.00 / yr - 120,000.00 / yr

Employer: One of the largest Diesel Engines and Power Generators manufacturers in the US

Responsibilities

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment, vehicles, buses, and cars.
• Provide exceptional customer service and act as a liaison between shop staff and clients.
• Ensure safety, quality, and efficiency standards are met across all tasks.
• Lead and support a team of evening shift employees, providing guidance and accountability.
• Communicate effectively with day shift leadership to ensure continuity across shifts.
• Maintain accurate records and reports related to shop activities and inspections.

Qualifications

• Bilingual (French / English): must be able to speak and understand English at a basic level.
• Prior customer service experience in a shop or service environment.
• Mechanical knowledge, especially with diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.
• Strong organizational and communication skills.
• Ability to work independently and lead a team during evening hours.

Preferred:

• Experience inspecting and servicing commercial vehicles or fleet equipment.
• Familiarity with branch shop operations and customer-facing service roles.
• Candidates with a background in both mechanical work and customer service will stand out.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Customer Service

Industries

• Engines and Power Transmission Equipment Manufacturing
• Motor Vehicle Parts Manufacturing
• Electric Power Generation

Location: L’ancienne-Lorette, Quebec, Canada