Shift Team Lead - Customer Experience & Operations

Starbucks; Uxbridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A global coffee chain is seeking a Shift Supervisor to assist in the management of store operations during scheduled shifts. You will lead your team to deliver exceptional customer service while ensuring operational excellence. The ideal candidate will have experience in the retail or restaurant environment and possess effective communication and interpersonal skills. This role offers the opportunity to work in a dynamic team environment and contribute to a well-rated workplace.

Qualifications

• Proven customer service experience and ability to manage team dynamics effectively.
• Strong communication skills to interact positively with customers and staff.
• Ability to learn quickly and apply knowledge in a fast-paced environment.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Model and act in accordance with guiding principles.
• Deploy partners and delegate tasks to improve customer service.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A global coffee chain is seeking a Shift Supervisor to assist in the management of store operations during scheduled shifts. You will lead your team to deliver exceptional customer service while ensuring operational excellence. The ideal candidate will have experience in the retail or restaurant environment and possess effective communication and interpersonal skills. This role offers the opportunity to work in a dynamic team environment and contribute to a well-rated workplace.