Shift Team Lead - Customer Experience & Operations

Starbucks; Niagara Falls; On-site; CAD 40,000 - 50,000; Full time

Job summary

A global coffeehouse chain is seeking a Shift Supervisor in Niagara Falls. You will assist the store manager with operations, lead partners, and deliver legendary customer service. The ideal candidate has customer service experience, strong communication skills, and the ability to lead a team. This role offers hands-on experience in a vibrant environment and an opportunity to create positive customer experiences while adhering to company values.

Qualifications

• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Assist in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks.
• Model and act in accordance with guiding principles.
• Maintain a clean and comfortable store environment.

Skills

Customer service experience in a retail or restaurant environment

Effective oral communication skills

Ability to work as part of a team

Ability to direct the work of others

Strong interpersonal skills

Job description

A global coffeehouse chain is seeking a Shift Supervisor in Niagara Falls. You will assist the store manager with operations, lead partners, and deliver legendary customer service. The ideal candidate has customer service experience, strong communication skills, and the ability to lead a team. This role offers hands-on experience in a vibrant environment and an opportunity to create positive customer experiences while adhering to company values.