Shift Supervisor

The Salvation Army in Canada; Sherwood Park; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recognized non-profit organization in Sherwood Park is seeking a Shift Supervisor to assist the Store Manager in daily operations. You will ensure excellent customer service, maintain merchandise safety, and support store activities while providing leadership to associates. The role requires physical capability and teamwork skills, with a hiring range of $18.14 to $22.68 per hour.

Qualifications

• Two years of experience in a store or warehouse environment.
• Willingness to support The Salvation Army's mission.
• Ability to undergo screening and background checks.

Responsibilities

• Support the Store Manager in daily routine tasks.
• Interact positively with customers and donors.
• Maintain store integrity and merchandise safety.

Skills

Interpersonal skills

Communication skills

Attention to detail

Physical capability to lift

Education

Completion of some high school

Job description

Overview

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Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role acts as a Sales Associate.

Responsibilities

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards.
• Open and close the store following store procedures when required.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock to respond to customer inquiries by phone/in person.
• Monitor activity within the store to maintain security.
• Handle merchandise in a safe and organized manner; assist in stock rotation.
• Assist with inventory control by receiving, sorting, and pricing as directed.
• Assist with store layout plans to attract customers, including window and merchandise displays; maintain an attractive store through tidiness.
• Replenish inventory levels based on supervisor’s directions and remove inventory from sales floor as directed.
• Maintain proper sorting and processing of donated goods according to quality standards.
• Maintain an attractive, organized appearance of the store; tidy up and restock shelves; clean as needed.
• Abide by store policy and procedures; assist with inventory reconciliation (cycle counting).
• Provide excellent service to guests and donors.
• Act as a Team Lead / Working Supervisor for Store Associates in the absence of the Store Manager.
• May provide on-the-job training to staff and show others how to perform certain procedures.
• Maintain a safe and healthy work environment in compliance with Health & Safety regulations.
• Perform other duties as assigned.

Internal/External Relationships

Internal: NRO Administration, TS management and staff.

External: Donors, clients, contractors.

Managerial/Technical & Financial Responsibilities

Reports directly to the Store Manager. Direct reports: None. May show others how to perform procedures; moderate material responsibility; may occasionally handle petite cash.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

This is a permanent full-time position.

• Normal store environment.
• Constant physical effort (stretching, lifting up to 30 pounds with no assistance, bending, twisting, pushing, standing, and walking).
• Frequent exposure to fumes and dust and temperature fluctuations.
• Adherence to deadlines; frequent interpersonal interactions with guests, donors, vendors, and employees.
• Work is varied with periods of repetitious tasks.

Education, Experience & Qualifications

• Willingness to support the mission and purpose of The Salvation Army in Canada and implications for position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

Education, Certifications & Experience

• Completion of some high school.
• Two years of experience in a store or warehouse environment.

Skills & Capabilities

• Proven interpersonal and communication skills and ability to work in a team environment.
• Physically capable of lifting/carrying up to 30 lbs frequently with no assistance, including bending and pulling/pushing of product.
• Attention to detail.
• Ability to undergo applicable screening and background checks satisfactory to The Salvation Army.

Compensation

The target hiring range for this position is $18.14 to $22.68 with a maximum of $27.22. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you need any accommodation.

Additional Information

Seniority level: Mid-Senior level • Employment type: Full-time • Job function: Management and Manufacturing • Industry: Non-profit Organization Management