ServiceNow Business Process Consultant

Diverse Lynx; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading consulting firm in the Vancouver area is seeking a ServiceNow Business Process Consultant with 5-7 years of experience. This role involves designing and implementing ServiceNow solutions, particularly in Security Incident Response and Vulnerability Response. The ideal candidate will have strong process consulting skills and the ability to integrate third-party security tools.

Benefits

Competitive salary

Generous benefits

Ongoing learning opportunities

Stimulating work environment

Flexible work culture

Qualifications

• 5+ years of ServiceNow design and development experience.
• Deep understanding of ServiceNow Security Operations suite.
• Strong process consulting capabilities.

Responsibilities

• Design, implement, and optimize ServiceNow SecOps solutions.
• Lead business process workshops to gather requirements.
• Collaborate with security teams to integrate tools.

Skills

Experience in ITIL

Strong expertise in ServiceNow Security Operations

Experience in integrating third-party security tools

Excellent analytical and problem-solving skills

Excellent written and oral communication skills

Education

Bachelor's degree

Tools

ServiceNow

Qualys

Tenable

Rapid7

Splunk

Job description

Overview

Role: ServiceNow Business Process Consultant

Location: 333 Dunsmuir St., Vancouver, BC V6B 5R4, Canada (onsite)

Duration: 3 months

Pay Rate: $85-87 C2C

Top skills

• Experience in ITIL.
• Strong expertise in ServiceNow Security Operations, specifically Security Incident Response, Vulnerability Response.
• Experience in integrating third-party security tools.

We are seeking a ServiceNow Business Process Consultant (BPC) that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements

What we offer

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unrivalled investment and training in you and your career.
• Stimulating environment offering ongoing learning opportunities.
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Role and Accountabilities

• We are seeking a highly skilled ServiceNow Business Process Consultant (BPC) with 5–7 years of experience specializing in Security Incident Response and Vulnerability Response.
• The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow SecOps solutions, ensuring alignment with business and security objectives.
• This role requires deep understanding of the ServiceNow Security Operations (SecOps) suite, including SIR (Security Incident Response) and VR (Vulnerability Response) modules, along with strong process consulting capabilities.
• Candidates will be experienced in leading ServiceNow engagements end to end.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

Configure, develop, and support ServiceNow modules, including

• Lead business process workshops with stakeholders to gather requirements and define process improvements for SecOps modules.
• Design, configure, and implement ServiceNow Security Incident Response and Vulnerability Response modules based on client needs.
• Translate business requirements into technical solutions using best practices and out-of-the-box capabilities.
• Collaborate with security and infrastructure teams to integrate threat intelligence, vulnerability scanners, and other security tools.
• Optimize workflows and automation to enhance incident response efficiency and vulnerability remediation.
• Provide guidance on platform governance, best practices, and ServiceNow roadmaps.
• Support UAT, user training, and documentation for delivered solutions.
• Ensure compliance with security standards and policies throughout implementations.

Skills and Experience Requirements

• Bachelor's degree with at least 5+ years of ServiceNow design and development experience.
• Strong expertise in ServiceNow Security Operations, specifically Security Incident Response, Vulnerability Response.
• Experience in integrating third-party security tools (e.g., Qualys, Tenable, Rapid7, Splunk, etc.).
• Proficient in ServiceNow process design, configuration, scripting (JavaScript/Glide), and implementation.
• Excellent understanding of ITIL processes and their application in security operations.
• Strong analytical, communication, and client-facing skills.
• Ability to work in agile and fast-paced environments.
• Excellent problem-solving and analytical skills.
• Excellent written and oral communication skills.

Skills and Certifications

• ServiceNow certifications
• Service Now System Administrator CSA.
• Certified Implementation Specialist
• Security Incident Response (SIR)
• Certified Implementation Specialist
• Vulnerability Response (VR)
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills.
• Successful teamwork experience & demonstrated leadership abilities.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.