Service Writer - Evening - Montreal

PACCAR; Quebec; On-site; CAD 60,000 - 74,000; Full time

Job summary

A leading truck services provider in Quebec is seeking a Service Writer - Day to coordinate appointment scheduling and manage customer repair orders. The ideal candidate must master French with basic English proficiency, have strong customer service skills, and knowledge of heavy equipment mechanics. This role offers a competitive salary between $60,000 and $74,000, along with extensive benefits including full insurance coverage and professional development opportunities.

Benefits

2 weeks of vacation

5 days of paid leave

12 statutory holidays

Insurance covered 100% by employer

Telemedicine support

Registered Retirement Savings Plan (RRSP)

Tuition reimbursement

Professional development and coaching

Corporate events

Qualifications

• Master French and basic English proficiency (reading and writing).
• Ability to serve clients in English as needed.
• Knowledge of heavy equipment mechanics.

Responsibilities

• Greet customers enthusiastically via phone or in person.
• Open repair orders with vehicle details.
• Coordinate and schedule appointments based on workshop availability.
• Record client requests accurately, indicating repair type.
• Estimate repair costs by inspecting vehicle components.
• Inform customers about warranty coverage.
• Discuss payment methods with customers.
• Update customers on parts availability.
• Promote maintenance programs and services.
• Close repair orders after verification.

Skills

Master French

Basic English proficiency

Sales-oriented mindset

Knowledge of heavy equipment mechanics

Professional negotiation skills

Ability to handle customer emotions

Strong teamwork skills

Experience interpreting trucking warranties

Job description

Title : Service Writer - Day

Work location : Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)

Schedule : Monday to Friday, 6AM to 3PM

Salary : between 60-74K

Benefits :

• Permanent, 40h / week;
• Monday to Friday, 6AM - 3PM (8h / day);
• Salary between 60-74K;
• 2 weeks of vacation, depending on experience;
• 5 days of paid leave;
• 12 statutory holidays;
• Being paid weekly;
• On-site parking;
• Insurance (medical, dental, division, etc.) covered 100% by the employer;
• Telemedicine and employee assistance program;
• Registered Retirement Savings Plan (RRSP);
• School tuition fees reimbursement;
• Coaching and mentoring by industry experts;
• Professional development and career growth opportunities;
• Corporate events (Christmas Party, Family Day, etc.).

Responsibilities :

Greet customers enthusiastically via phone or in person;

Open repair orders with vehicle details;

Coordinate and schedule appointments based on workshop availability;

Record client requests accurately, indicating repair type;

Estimate repair costs by inspecting vehicle components and communicate with the customer;

Inform customers about warranty coverage;

Discuss payment methods with customers;

Update customers on parts availability (e.g., back orders);

Promote maintenance programs and services;

Close repair orders after verification, assigning costs appropriately.

Qualifications :

Master French and basic English proficiency (reading and writing);

Ability to serve clients in English as needed;

Sales-oriented mindset;

Knowledge of heavy equipment mechanics;

Professional negotiation skills;

Ability to handle customer emotions;

Strong teamwork skills;

Experience interpreting trucking warranties.

About Us :

Groupe Kenworth Montréal, part of PACCAR of Canada, has been serving the trucking industry since 1990. We offer comprehensive products and services through our extensive dealership network in the Montreal area, including Ville Saint-Laurent, Mirabel, and Lanoraie. Our services include vehicle maintenance, repairs, parts sales, and vehicle sales with financing options. Our Saint-Jérôme branch specializes in Kenworth, PACCAR, TRP, Cummins, and Caterpillar parts. Our TRP branches in Laval, Saint-Eustache, and Vaudreuil-Dorion provide parts for all truck, trailer, and bus brands.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS

J-18808-Ljbffr