Service Writer - Auto Repair Scheduling & Estimates

Chief Isaac Group of Companies; Dawson City; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-driven organization in Dawson City seeks a Service Writer to act as the primary point of contact between customers and the mechanical service team. Responsibilities include scheduling repairs, maintaining records, preparing estimates, and ensuring workflow efficiency. Ideal candidates have experience in service writing or customer service, with a basic understanding of vehicle repairs. Join a dynamic environment offering competitive wages and opportunities for professional development.

Benefits

Competitive wage and benefits package

Opportunities for growth

Dynamic work environment

Qualifications

• Previous experience in service writing or a related field preferred.
• Basic understanding of vehicle repairs and mechanical terminology.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and assess their service needs.
• Create and process work orders accurately.
• Coordinate service appointments and job scheduling.
• Prepare detailed repair estimates for customer approval.
• Maintain detailed service records and warranty information.
• Liaise between mechanics, management, and customers.

Skills

Service writing experience

Customer service skills

Communication skills

Organizational skills

Basic vehicle repair knowledge

Ability to multitask

Proficiency in service management software

Tools

Service management software

Microsoft Office Suite

Job description

A community-driven organization in Dawson City seeks a Service Writer to act as the primary point of contact between customers and the mechanical service team. Responsibilities include scheduling repairs, maintaining records, preparing estimates, and ensuring workflow efficiency. Ideal candidates have experience in service writing or customer service, with a basic understanding of vehicle repairs. Join a dynamic environment offering competitive wages and opportunities for professional development.