Service Writer - Agriculture

Brandt; Olds; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading agriculture services provider in Olds is seeking a Service Writer. In this role, you will assist the service manager, maintain accurate reports for the Service Department, and handle both internal and external customer inquiries. Ideal candidates will have a high school diploma and knowledge of office procedures, along with basic mechanical and accounting skills.

Qualifications

• Experience with standard desktop applications and internet functions.
• Preferred general understanding of mechanical/technical terms.
• Basic knowledge of accounting practices.

Responsibilities

• Field customer inquiries to the Service Department.
• Open and maintain work orders.
• Update customer profiles from work orders.
• Maintain Service Department records and filing.

Skills

Knowledge of office procedures

General understanding of mechanical / technical terms

Basic knowledge of accounting practices

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Brandt is currently seeking a Service Writer for our Olds Agriculture location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and / or product improvement claims including the computation of charges, submission and follow-up
• LI-onsite

Required Skills

• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred
• Basic knowledge of accounting practices

Required Experience

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred
• Basic knowledge of accounting practices