Service Video Advisor

Steele Auto Group; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive group in Moncton is seeking a Service Video Advisor to document vehicle repairs via video, ensuring clients are updated on their vehicle's progress. This is an entry-level role offering career growth opportunities, and candidates should be comfortable explaining service processes on camera. The supportive culture emphasizes team growth and community impact.

Benefits

Flexible Health & Dental Plans

Employee Discounts

Growth Opportunities

Mental Health & Wellness Support

Retirement Savings Plan

Qualifications

• Valid driver’s license and clean driver’s abstract required.

Responsibilities

• Document repairs on client vehicles through video.
• Explain technicians' vehicle prognosis on video.
• Upload video to clients promptly.
• Maintain cleanliness in the service department.
• Support service department operations as needed.
• Organize internal vehicle estimates and deliveries.
• Create internal work orders for vehicle stock.

Skills

Comfortable explaining service processes on camera

Detail-oriented

Ability to work with minimal supervision

Punctual

Job description

Overview

At Steele Auto Group, work is more than a job. It’s a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential! Acura Of Moncton is looking for a Service Video Advisor to join our team. The Service Video Advisor will take videos of ongoing repairs to client vehicles, keeping them updated on progress and allowing them a chance to be part of the decision-making process. This role will also involve maintaining a tidy environment both in the shop and on the lot, as well as other duties assigned by the Service Manager. This is an entry-level position, providing the opportunity to gain a rewarding career with Atlantic Canada’s largest automotive group. This role will also require the Videographer to provide backup as a Service Advisor when needed.

Responsibilities

• Precise video documentation of repairs on client vehicles
• Proper explanation of the technicians’ vehicle prognosis on video
• Efficient and prompt upload of video to the client
• Cleanliness of service department
• Service department support when and where required
• Organization of internal estimates of pre-owned vehicles
• Organization of new and used vehicle deliveries
• Creation of internal work orders for new vehicle stock
• Collaboration with customer facing service advisors

Requirements

• Be comfortable explaining service processes on camera (voice only)
• Be prompt, punctual and detail oriented
• Ability to work with minimal supervision
• Valid driver’s license and clean driver’s abstract

Compensation

Hourly Wage: $17.50-$19.75 Plus Performance Bonus

Why You'll Love Steele Auto Group

At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about: a Fun & Supportive Team, Flexible Health & Dental Plans, Growth Opportunities, Employee Discounts, Retirement Savings Plan, a fun, fast-paced culture, and making a difference through community partnerships and campaigns. We also offer Mental Health & Wellness Support (EFAP). Steele Auto Group is more than just a workplace—it’s a place where your talents are recognized, your growth is championed, and your potential is limitless. We prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.

Apply now and start driving your career forward—with a team that’s got your back!

Based in Moncton, N.B. Learn more about us at www.steeleauto.com. We can’t wait to meet YOU!