Service Technologist

HR à la carte; Vaughan; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A machinery company in Vaughan is hiring a Service Technologist to enhance cable manufacturing equipment. The ideal candidate will have over 2 years of OEM experience and knowledge of Rockwell PLCs. Responsibilities include installation, troubleshooting, and providing customer service, along with documentation tasks. The role requires 30% travel throughout Canada and the US. Applicants should have solid electrical and mechanical skills, a clean driver's license, and communication prowess, preferably with multilingual capabilities. Join a growing business committed to innovation.

Benefits

Competitive compensation and health benefits

Career growth opportunities

Qualifications

• 2+ years of experience as a Service Technician or Technologist working for an OEM.
• Graduate of a 3-year electrical or electro-mechanical engineering technical program.
• Experience in Rockwell Allen Bradley PLC troubleshooting; Siemens experience is an asset.
• Ability to read and understand drawings and solve issues.

Responsibilities

• Installation of engineered solutions into customer facilities.
• Equipment commissioning and troubleshooting.
• Machine validation and testing.
• Customer service and preventative maintenance.

Skills

PLC troubleshooting

Programming skills (PLCs/HMIs/Drives)

Mechanical skills

Electrical knowledge

Pneumatics and hydraulics knowledge

Communication skills

Education

3-year electrical or electro-mechanical engineering technical program

Tools

Rockwell platform

Siemens PLCs/HMIs/Drives

Job description

Do you have 2+ years of experience as a Service Technician or Technologist working for an Original Equipment Manufacturer? If so, we are looking for a dedicated Service Technologist to join our team. This is an exciting opportunity to join our growing business!

Location: Onsite in Vaughan (Concord), ON + 30% travel to Canada and the US

Roteq Machinery offers:

• A competitive compensation package including comprehensive health benefits
• We value creativity, open-mindedness, out-of-box thinking and flexibility
• Opportunity to take your career to the next level in a growing company

About Roteq Machinery

Roteq Machinery Inc. is an engineer‑to‑order company specializing in conceiving, designing, and manufacturing of rotating equipment for the wire and cable, umbilical, flexible pipe, and hose manufacturing industries. Our projects are customized for our diverse customers resulting in a machine designed and manufactured specifically for the application. Roteq Machinery’s projects span the full range of rotating equipment including armouring, stranding, cabling, taping, and includes auxiliary equipment for complete production lines.

Job Summary

Reporting to the Electrical Engineering Manager, the Service Technologist will engage in the development of cable manufacturing machinery to rival industry leaders. This collaborative role involves working with cross‑functional engineering and production teams, requiring a team player mindset. The position is essential for Roteq’s engineered projects and directly impacts company growth and customer satisfaction. It should be noted that this position has up to 30% travel to Canada and the US.

Key Primary Responsibilities

• Installation of engineered solutions into customer facilities
• Equipment and machine commissioning including machine assembly (electrical and mechanical)
• Program installation and troubleshooting
• Machine validation and testing including all related problem solving
• Equipment training
• Customer service and preventative maintenance

Key Secondary Responsibilities

• Technical writing – documenting procedures and writing compiled work instructions
• End user manual – validation, writing and modifications
• End user machine testing – UI testing, alarm validation and safety testing
• Service documentation – field service reports and action item reports

Qualifications

• 2+ years of experience as a Service Technician or Technologist working for an OEM (Original Equipment Manufacturer)
• Graduate of a 3-year electrical or electro‑mechanical engineering technical program from a post‑secondary school
• Experience in Rockwell Allen Bradley PLC troubleshooting; Siemens experience is an asset
• Great programming skills (PLCs/HMIs/Drives) on the Rockwell platform
• Experience with advanced PLC/HMI programming and/or Siemens PLCs/HMIs/Drives, plus experience in the cable manufacturing industry or with similar rotary equipment highly preferred
• Good knowledge of VFDs, operation, setup, and tuning
• Excellent mechanical, electrical, pneumatics and hydraulics skills and knowledge
• Ability to read and understand drawings with the ability to assemble, understand and solve issues
• Excellent communication skills (written and verbal) with multilingual abilities an asset (e.g. Spanish, German, Italian)
• Travel friendly, must be comfortable working 30% out of town with ability to work in Canada and USA (including valid passport and no travel restrictions)
• Clean driver’s license (G)

Additional Information

Roteq Machinery Inc. is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process. Please let us know about any accommodation and/or support requirements. Please note only those candidates selected for an interview will be contacted.

We believe diverse perspectives strengthen our ability to deliver on our mission, and that to achieve our vision of excellence requires an environment in which everyone feels welcomed and valued, including our team, and those we serve and with whom we work.

Please note we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any temporary or permanent work visas.

Roteq Machinery is working in partnership with HR à la carte for our recruitment efforts.