SERVICE MANAGER – heavy-duty truck repair and maintenance

Personnel Search Ltd; Saint John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A company in the heavy-duty truck service industry is seeking a qualified Service Manager to oversee operations in Saint John, NB. The role involves managing workflows, ensuring safety compliance, and delivering exceptional customer service. Ideal candidates should possess relevant education or experience, strong leadership abilities, and a commitment to quality work. A hands-on mechanical background is essential for success in this position.

Qualifications

• Hands-on experience in service management.
• Mechanical skills and comfort with technology.
• Commitment to quality and safety.

Responsibilities

• Oversee day-to-day operations of the service department.
• Manage service workflow and technician productivity.
• Ensure compliance with safety regulations.

Skills

Leadership

Technical knowledge of heavy-duty trucks

Customer service

Organizational skills

Communication

Education

Relevant post-secondary education or equivalent industry experience

Tools

Excel

Job description

Overview

Our client, a leader in the heavy-duty truck sales and service industry, is seeking a highly motivated and experienced Service Manager to lead and manage the service department at their Saint John, NB location. The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high-quality repairs and maintenance, efficient shop workflow, and excellent customer service. This position requires strong leadership, technical knowledge of heavy-duty trucks, and a focus on profitability, safety, and customer satisfaction.

Key Responsibilities

• Oversee day-to-day operations of the service department, including scheduling, workflow management, and technician productivity.
• Coordinate service workflow based on appointment schedules and job priority to ensure efficient operations.
• Provide timely and accurate repair estimates.
• Clearly communicate the scope of work to technicians to align outcomes with customer expectations.
• Monitor shop workload and maximize bay utilization and work scheduling to prevent unbilled labour and improve shop efficiency.
• Ensure compliance with all safety regulations.
• Review and track repair progress and communicate updates to Service Advisors and customers.
• Manage warranty claims, ensuring all warranty conditions are met.
• Conduct quality assurance reviews of finalized Repair Orders.
• Train and support technicians in accurate work order entry and system use.
• Ensure technician time is accurately captured and documented in service records.
• Oversee the condition of shop equipment and ensure the workspace is cleaned and properly maintained after each job

Qualifications

As the successful candidate, you bring a combination of hands-on experience and leadership ability. You either have relevant post-secondary education or equivalent industry experience in service management. You’re mechanically skilled and comfortable using computers, especially Excel—and you’re committed to quality, safety, and top-notch customer service. You lead by example, communicate clearly, stay organized, and thrive when things get busy. Most importantly, you bring energy, enthusiasm, and a team-first attitude to everything you do.

How to Apply

If you are ready to make the next move in your career, click the “Apply for Job” button below to submit your resume.