Service Manager

Avenir Energy; Truro; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading propane distribution company is seeking a Service Manager for the Atlantic Region. This senior leadership role ensures operational excellence, regulatory compliance, and oversees technicians in multiple locations. The ideal candidate must have a Gasfitter A certification and considerable experience in the propane field. Key responsibilities include managing staffing and performance while fostering a strong safety culture. This position requires significant travel throughout Atlantic Canada.

Benefits

Comprehensive benefits including health and dental

Retirement savings with employer matching

Flexible time-off programs

Performance incentives

Qualifications

• Proven experience leading regulated technical trades.
• Strong knowledge of service operations and safety standards.
• Valid driver's license with a clean driving record.

Responsibilities

• Provide leadership to Gasfitter technicians.
• Oversee safe service operations across the region.
• Manage staffing, scheduling, and performance.

Skills

Leadership

Conflict resolution

Technical knowledge in propane systems

Communication

Education

Gasfitter A certification

5+ years of experience in propane or a related field

Tools

Microsoft Office

Job description

Who We Are

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies, with operations nationwide and more than 400 dedicated team members. We are a safety-first, customer-focused organization committed to being the propane distributor of choice in North America.

At Avenir, we believe our people are the foundation of our success. We offer a respectful, collaborative, and fast-paced work environment where every role makes a meaningful impact.

Why Join Avenir Energy?

As a full-time team member, you’ll have access to:

• Comprehensive Benefits – Health, dental, paramedical, life insurance, and virtual healthcare
• Employee Assistance Program (EAP) – Confidential support for you and your family
• Retirement Savings – RRSP and TFSA programs with employer matching
• Work-Life Balance – Competitive vacation, floater days, and flexible time-off programs
• Performance Incentives – Annual rewards recognizing individual and company achievements
• Stability & Growth – Join a growing organization with long‑term career opportunities

The Role

Service Manager – Atlantic Region is a senior leadership position responsible for the overall performance, safety, and regulatory compliance of Avenir Energy’s service operations across Atlantic Canada. This role provides direct leadership to Gasfitter A and Gasfitter B technicians, ensuring consistent technical standards, operational excellence, and exceptional customer service across multiple branches and jurisdictions.

The Service Manager plays a critical role in aligning field service operations with corporate objectives while maintaining full compliance with provincial regulators and industry codes.

Location: Candidates should be based in HRM, Truro, Stellarton, or nearby areas.

What You’ll Do

• Provide leadership, coaching, and technical oversight to Gasfitter A and B technicians across the Atlantic region
• Oversee day‑to‑day service operations, ensuring safe, efficient, and compliant execution of service and installation work
• Ensure adherence to all applicable provincial codes, regulations, and safety authority requirements across Atlantic Canada
• Manage staffing, scheduling, on‑call rotations, performance management, and employee development
• Lead safety meetings, toolbox talks, and regional communications to reinforce Avenir’s safety‑first culture
• Monitor operational KPIs, service performance metrics, and productivity targets, implementing continuous improvement initiatives
• Act as a senior escalation point for complex technical issues, customer concerns, and service‑related complaints
• Lead investigations into service incidents and near misses, ensuring corrective and preventative actions are implemented
• Oversee service equipment, tools, fleet coordination, inventory controls, and required reporting
• Collaborate with Operations, Sales, Safety, and Supply teams to align service delivery with business objectives
• Support audits, inspections, and interactions with provincial regulators and external stakeholders
• Travel regularly throughout Atlantic Canada to support branches, technicians, and operational needs

What You Bring

• Gasfitter A certification
• Proven experience leading and supervising regulated technical trades (Gasfitters, Service Technicians, or similar)
• Strong working knowledge of propane systems, service operations, and installation practices
• Demonstrated understanding of industry codes, safety standards, and regulatory compliance across multiple jurisdictions
• Minimum 5+ years of progressive leadership or operations experience in propane, energy, HVAC, or a related technical field
• Strong leadership, communication, and conflict‑resolution skills
• Ability to manage performance, coach teams, and build a strong safety culture
• Proficiency in Microsoft Office; experience with service management systems or KPIs is an asset
• Valid driver’s license with a clean driving record
• Willingness and ability to travel extensively throughout the Atlantic region (up to ~50%)

Working Conditions

• Combination of office, field, outdoor, and warehouse environments
• Exposure to varying weather conditions and industrial environments
• Regional travel required across Atlantic Canada

Avenir Energy is committed to providing an inclusive and accessible hiring process. Accommodations are available upon request throughout all stages of recruitment.

By applying, you acknowledge that Avenir Energy may use third‑party systems or recruiting agencies that utilize Artificial Intelligence in candidate screening and assessment. All offers of employment are contingent upon the successful completion of applicable background checks, as determined by the role and company policy. Candidates will be informed of required checks during the hiring process.

We thank all applicants for their interest. Only those selected for an interview will be contacted.