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A leading Canadian distributor is seeking a Service Desk Specialist to deliver exceptional customer service and technical support. Responsibilities include resolving technical issues, managing IT assets, and administering Active Directory. The ideal candidate has experience in Service Desk roles, is proficient in Microsoft 365, and possesses strong problem-solving skills. This is a full-time role based in Vaughan, Ontario.
POSITION: Service Desk Specialist
STATUS: Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: Manager, Technology Support
DEPARTMENT: IT
Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.
Primary Role of This Position
The IT Service Desk Analyst at Kohl & Frisch is responsible for delivering exceptional customer service and technical support across the organization’s offices and Distribution Centre’s. This role involves the maintenance, configuration, deployment, and decommissioning of a wide range of hardware and software, including desktops, laptops, thin clients, printers, and telephony systems. The analyst will also serve as a subject matter expert in device and account security and must be proficient in supporting Microsoft 365 environments.
Additionally, a successful candidate will ensure timely resolution of technical issues, maintain high standards of accuracy, and proactively contribute to the continuous improvement of IT operations and processes.
If you are interested in applying, please submit a cover letter and a résumé to: recruitment@kohlandfrisch.com
Please ensure you specify the job title, Service Desk Specialist, in the subject line of your email.
Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.