Service Desk Analyst

Vena Solutions; Canada; Hybrid; CAD 59,000 - 81,000; Full time

Job summary

A leading technology firm in Canada is seeking an IT Service Desk Analyst to manage technical operations and provide support to end users. The role requires excellent skills in Windows and Linux operating systems, and familiarity with cloud services and network fundamentals. This position offers a hybrid work environment, flexibility in hours, and a competitive salary ranging from $59,500 to $80,500 CAD per year. Join a dynamic team at Vena Solutions and be part of pioneering innovations to enhance business operations.

Benefits

Employee Stock Option Program

Health & dental plans

Generous leave options

Qualifications

• 2+ years of experience supporting IT systems in a fast-paced environment.
• Exceptional knowledge of IT operating systems, in conjunction with experience installing hardware and software.
• Ability to multitask and leverage problem-solving skills.

Responsibilities

• Create and manage end-user, shared, and external service accounts.
• Install, configure, and maintain desktop and laptop PCs and other equipment.
• Collaborate with vendors to ensure timely delivery of products.

Skills

Windows operating system

Linux operating system

Networking fundamentals

Cloud Web services

Active Directory

Problem-solving skills

Job description

This is a flexible position with the expectation of working from our Toronto office at least three days per week. As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets.

• Department: Enterprise Information Technology
• Employment Type: Permanent - Full Time
• Location: Canada - Remote (0002)
• Workplace type: Hybrid
• Compensation: $59,500 - $80,500 / year
• Reporting To: Robert Swinarski

How You'll Make an Impact

• Create and manage end-user, shared and external service accounts and manage access control, based on company policies
• Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items
• Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Work with third-party vendors to repair and maintain company-owned technology assets
• Maintain an inventory of installed software and hardware and manage licensing
• Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems
• Administer LAN/WAN security, antivirus and spam control measures
• Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company
• Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
• Recommend hardware and software standardization as well as explaining technology solutions to senior management

We'd Love to See

• 2 + years of experience supporting IT systems in a fast-paced environment
• Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software
• Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc
• Customer-oriented communicator with excellent time management and organizational skills
• You have experience working with Cloud Web services such as Office 365, G‑Suite, Amazon Web Services (AWS).
• You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies
• You are able to multitask and leverage your problem-solving abilities in a fast-paced environment
• You are familiar and comfortable working in a 24/7 production environment

Base salary range 59,500 - 80,500 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

About Vena Solutions

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.

We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission.

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀

Why Choose Us:

💰 Compensation

We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.

🎓 Personal Growth & Learning

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

🧘♀️ Health & Wellness

Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

🌍 Global Reach

Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

🌴 Time Off

Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.

🏡 Flexibility

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.

✨ AI-Powered Innovation

At Vena, we don’t just keep up, we're leading the way! 🚀

We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.

By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.

👉 Check us out:

▶️ YouTube

💼 LinkedIn

🔗 GlassDoor