Service Center Technician

EnerSys; Caledon; On-site; CAD 47,000 - 60,000; Full time

Job summary

A global leader in stored energy solutions is seeking a Service Representative in Caledon, Ontario. This role involves installing batteries, diagnosing technical issues, and traveling to customer sites for support. Candidates should possess two years of relevant experience and a valid driver's license. Strong organizational skills and the ability to work independently are essential. This position offers a compensation range of $47,800 to $59,700 depending on experience and qualifications.

Benefits

Paid Holidays

Medical, vision and dental

Life Insurance

Tuition reimbursement plan

Defined Pension Plan

Qualifications

• Must complete EnerSys Canada Inc. Service Representative Training Course within 6 to 12 months.
• Must have a valid driver's license and a safe driving record.
• Ability to operate various company vehicles safely.

Responsibilities

• Plans and coordinates equipment installations and customer support.
• Diagnoses and repairs batteries at customer sites.
• Assists with installations and preventative maintenance of batteries.

Skills

Technical problem solving

Organizational skills

Team player

Communication

Education

Two years of industry-related experience or equivalent technical education

Tools

Forklift

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Paid Holidays
• Medical, vision and dental
• Life Insurance, long term disability
• Tuitionreimbursement plan
• Defined Pension Plan

Compensation Range: 47800-59700

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

This is a current vacant position.

Job Purpose

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties.

Essential Duties and Responsibilities

• Building Batteries
• Installed cables on new batteries including accessories
• Outside service if required- Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including washes, cleans, and neutralizes customers’ batteries at customers’ location. Ability to perform discharge tests, evaluates results, and makes necessary repairs.
• Assists with the installation and/or removal of motive power batteries.
• Removes and disassembles cells and inspects parts to detect defects.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
• Adds acid or water to obtain specified concentration
• Diagnoses and repairs batteries, reads meters and adjusts charge parameters to control time and flow of current through battery.
• Installs, provides preventive maintenance, and repairs to batteries
• Operates material handling equipment per OSHA requirements.
• Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Pack batteries and chargers for customer orders
• Maintains records of performance reports
• Maintains a safe, orderly and clean working environment- clean warehouse in service area at the end of the day.
• Match and stock received parts & cells from Nationals Parts Center in accordance with packing slip labels
• Arrange and pack cells/parts for all customers and Service Technicians
• Replenish parts orders as required for locations across Canada
• Backup to shipper/receiver as needed basis
• Other duties may be assigned by your Manager.
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.

*Occasional travel to Customers’ site for item drop-off.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Two years’ industry-related experience; or equivalent combination of technical education and industry experience.

Language Skills: Ability to read, write, speak in English. Ability to analyzes, interprets general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations: Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months. Must have forklift training- counterbalance and reach.

Driving Ability: Ability to operate various company vehicles types in a safe and competent manner. Must have a valid driver’s license and a safe driving record. Must be at least 25 years of age to drive a company vehicle.

Other Skills and Abilities: Team player. Excellent organizational skills. Highly professional.

TRAVEL REQUIRED: Overnight travel will be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by the supervisor.

General Job Requirements

• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone’s safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all.

We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws.

We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

Employment Equity / Diversity / Inclusion / Accessibility

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.