Service Advisor - RV Dealership

Traveland RV Supercentre; Martensville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading RV dealership in Saskatchewan is seeking a Service Advisor to ensure customer satisfaction in service operations. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to convey technical information clearly. Responsibilities include greeting customers, scheduling appointments, and managing repair communication. This role offers competitive compensation based on experience, along with benefits including Canada Life Coverage and RRSP Matching.

Benefits

Canada Life Coverage

Catered Staff Lunch, Monthly

Annual Incentive Mexico Trip

RRSP Matching

Qualifications

• Previous experience in a service-related position is preferred but not required.

Responsibilities

• Greet service department customers promptly and courteously.
• Articulate repair needs to technicians clearly.
• Provide accurate estimates of repair and maintenance costs.
• Follow up on repairs and keep customers informed.

Skills

Customer service skills

Communication skills

Attention to detail

Problem-solving

Education

High school diploma or equivalency

Job description

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow‑through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Education And/or Experience

A high school diploma or equivalency degree is required. Experience in a service‑related position is also preferred, but not necessary.

Benefits

• Canada Life Coverage
• Catered Staff Lunch, Monthly
• Annual Incentive Mexico Trip!!!
• RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with locations in Langley BC, Kelowna BC, Duncan BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Saskatoon SK, Watrpus SK, and Weyburn SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!