Service Advisor

Midas SCARBOROUGH-NEW MARKET-MARKHAM; Markham; On-site; CAD 40,000 - 55,000; Full time

Job summary

An automotive service provider in Markham is seeking a Service Advisor to optimize shop sales and deliver superior customer service. The candidate will develop estimates, interpret inspection results, and support sales. 1 year experience in the automotive industry is required, along with strong communication and customer service skills. Competitive benefits include dental and health insurance, paid time off, and opportunities for advancement.

Benefits

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Qualifications

• Minimum 1 year of experience in the automotive industry.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Support the Shop Manager in optimizing shop retail sales and profitability.
• Develop and present estimates, source parts, and sell jobs to customers.
• Interpret inspection results and present them to customers.
• Maximize safety and well-being of shop employees.

Skills

General automotive knowledge

Excellent customer service skills

Good communication skills

Team-building skills

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays