Service Advisor

Tirecraft; Eastern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Kingston is seeking a motivated Service Advisor to enhance customer experiences. This role involves handling service calls, writing work orders, and ensuring excellent customer service at the front counter. The ideal candidate has leadership experience and a valid driver's license. Join our growing team offering extensive benefits and growth opportunities.

Benefits

Benefits Package including Health and Dental coverage

Employee Assistance Program (EAP)

Employee Purchase Program

Birthday off with pay

Endless paid training

Ministry Certification(s) available

Future ownership opportunities

Qualifications

• Previous experience in a leadership position.
• Strong communication skills (verbal and written).
• Valid Driver’s License with a clean abstract.

Responsibilities

• Write up work orders for all sales and service transactions.
• Take all service calls and dispatch Tire Service Tech(s).
• Handle sales and service at the front counter and on the telephone.

Skills

Leadership experience

Customer service

Communication skills

Job description

Service Advisor

Black Dog Tirecraft, Kingston

Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.

Helping Canadians Get Ahead

Benefits

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program (deals deals deals!)
• Birthday off with pay
• Endless paid training
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

Interested applicants can apply by submitting their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an existing vacancy. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.