Service Advisor

Bayview Trucks - Dartmouth; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local trucking company in Dartmouth is seeking a Service Advisor to join their team. This role involves greeting customers, managing repair orders, and coordinating with technicians to ensure customer satisfaction. Candidates should have a minimum of 3 years experience in an automotive or truck dealership, alongside strong computer and customer service skills. Competitive benefits include salary, health coverage, and training opportunities.

Benefits

Competitive Salary

Extended Health

Dental (Basic + Major)

RRSP Employer Match

Paid Time Off

Boot Reimbursement

Wellness Reimbursement

Paid training

Qualifications

• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent customer service skills and a professional attitude.

Responsibilities

• Greet and welcome customers, open repair orders accurately.
• Verify open warranty recalls or campaigns available.
• Maintain communication with customers throughout repairs.
• Ensure timely close of repair orders with accuracy.

Skills

Strong computer skills

Excellent Customer Service Skills

Ability to prioritize and focus

Cooperative and team-oriented

Tools

Windows-based programs

MS Excel

MS Word

Job description

Come work for the best! We welcome you to apply today to join our family at Bayview. Here, you're able to contribute to our goal of providing an extraordinary experience to all of our clients. At Bayview, we set each member up for success by providing comprehensive, highly specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer forKenworthTrucks andKUBOTAfarm and construction equipment, with 5 locations in New Brunswick (Saint John, Fredericton, Moncton, Woodstock & Bathurst) and two in Nova Scotia, New Glasgow and Dartmouth.

We offer a comprehensive benefits package including:

• Competitive Salary
• Extended Health
• Dental (Basic + Major)
• RRSP Employer Match
• Paid Time Off
• Boot Reimbursement
• Wellness Reimbursement
• Paid training

Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

Key Responsibilities include but are not limited to the following:

• Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized workspace and adhere to all company policies and procedures.
• May include other administrative duties as assigned by the Service Manager or Foreman.

Requirements:

• Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word.
• Minimum of 3 years Automotive / Truck dealership experience.
• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
• Cooperative and team-oriented personality with a professional positive attitude.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.