Senior Technical Support Engineer

Office Interiors; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology service company in Dartmouth is seeking a Senior Technical Support Engineer to provide exceptional client service and technical support. The ideal candidate will have a minimum of 5 years in IT support, strong problem-solving skills, and a proven track record with Microsoft 365 and other IT solutions. This role offers competitive compensation, benefits, and opportunities for career growth, within a diverse and inclusive environment.

Benefits

Competitive compensation with benefits

Company pension match plan

Paid vacation

On-the-job paid training

Qualifications

• 5+ years experience in IT support or technical engineering.
• Experience with a broad range of IT tools and solutions.
• Interest in learning new technologies.

Responsibilities

• Research and diagnose customer issues.
• Take ownership of issues and drive them to resolution.
• Follow procedures for handoff of unresolved issues.

Skills

Client service orientation

Technical troubleshooting

Problem-solving

Strong organization skills

Strong written and verbal communication skills

Education

Post secondary education in Information Technology or related field

Tools

Microsoft 365

Antivirus/EDR solutions

Windows Server management

Networking Architecture

Job description

Overview

As our business grows, Cabco seeks a Senior Technical Support Engineer to work from our Dartmouth office. Ideally, you will have a clear client service orientation and will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. It is a must that you are also able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams to maximize customer satisfaction. We are looking for a self-motivated person willing to take ownership of customer issues reported and see those problems through to resolution. Technically, you will have experience applying a broad range of current IT tools and solutions in business environments.

Key knowledge and responsibilities

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for handoff of unresolved issues to appropriate internal teams
• Take ownership of customer issues and drive them to resolution
• Apply a broad range of current IT tools and solutions in business environments

Qualifications

• Post secondary education in a related field: Information Technology, Computer Science, Network or IT Support
• 5+ years experience working in an IT support, technical support, or technical engineering capacity
• Strong knowledge in Microsoft 365
• Excellent customer service experience/skills
• Strong written and verbal communication skills in English
• Strong technical troubleshooting and problem-solving
• Strong organization skills
• Interest in learning new technologies and completing required training and certifications as necessary
• Valid driver’s license

Asset qualifications

• Antivirus/EDR solutions
• Backup solutions – Local and Online
• Windows Server management
• SAN/NAS shared storage
• Networking Architecture
• IP Telephony

What Cabco brings to the table

• Competitive compensation with comprehensive benefits package
• A focus on employee wellness
• Company pension match plan
• Paid vacation and milestone service awards
• Use of company vehicle (if deemed necessary)
• On-the-job paid training, mentoring and opportunity for career growth
• An amazing team and company that lives with its core values of our people, customers, community, growth, integrity, and safety

If you are interested in being part of a growing company driven by innovative technology and a goal to be the best at what we do, we look forward to hearing from you.

At Cabco we are committed to an inclusive, accessible environment where all employees and customers feel valued, respected and supported and free from all types of discrimination and harassment. We encourage applications from qualified African Nova Scotians, racially visible persons, women (applying for non-traditional positions), persons with disabilities, Aboriginal persons and persons of the 2SLGBTQ+ community. We feel it is important as an organization to have a team that reflects the diversity of our customers and communities in which we work, live and play.