Senior Technical Content Designer

PerkinElmer; Vaughan; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading analytical services provider is seeking a visionary technical communicator to develop web-based help content for its laboratory instrument systems. This role emphasizes strong UI/UX design and collaboration in a fast-paced environment. Candidates should possess a Bachelor's degree in a related discipline, demonstrate proficiency in HTML and XML, and have experience with MadCap Flare. The position allows a hybrid work model located in Canada or the USA.

Qualifications

• Demonstrated proficiency in HTML and XML authoring.
• Mid to expert level experience using MadCap Flare.
• Native level fluency in written and spoken English.

Responsibilities

• Design and develop web-based customer-facing help content.
• Ensure content adheres to established brand guidelines.
• Collaborate with global teams in the product development lifecycle.

Skills

Technical Communication

UI/UX Design

HTML Authoring

XML Authoring

MadCap Flare

Project Management

Education

Bachelor’s degree in Technical Communication or related discipline

Tools

Jira

MadCap Flare

Job description

The Company

PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that supports the biopharma, food, environmental, safety, and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 5,000 members, the Company serves customers in more than 35 countries. Additional information is available at www.perkinelmer.com.

Purpose

PerkinElmer is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences. You’ll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation. Your focus will be on developing intuitive, web-based help content that empowers users to effectively utilize our laboratory instrument systems. If you’re ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply. This position offers a hybrid work model of 3 days/week in office and 2 days remote, reporting into PerkinElmer’s R&D organization based in Shelton, CT USA and Woodbridge, ON Canada.

Location

Hybrid Remote - on site in Shelton, CT USA OR Woodbridge, ON Canada T, W and R and remote M/F. More frequent on-site days per week can happen if workload or projects demand it necessary.

Responsibilities

• Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications

• Bachelor’s degree required in Technical Communication or a science/engineering related discipline.
• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.
• Mid to expert level experience using MadCap Flare and its suite of products.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web-based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
• Highly detail oriented with excellent problem solving and communication skills.
• Native level fluency in written and spoken English.

Preferred Characteristics

• A forward-thinking mindset with a desire to move beyond conventional technical writing and embrace web-based, interactive solutions.
• A strong portfolio showcasing examples of intuitive web-based help content, UI/UX design for documentation, and responsive problem solving through content.
• Experience working within a scientific or engineering domain, particularly with spectroscopy and chromatography analytical laboratory instrumentation, is highly preferred.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.