Senior Technical Account Manager - Network Security

Fortinet, Inc.; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global cybersecurity company based in Canada is looking for a Technical Account Manager to deliver top-tier technical support for premium customers. The ideal candidate will have at least five years of experience in the network industry, strong network security knowledge, and exceptional customer service skills. Responsibilities include customer education, installation assistance, and conducting technical calls and site visits. This role is an excellent opportunity for professional growth in a fast-paced environment.

Qualifications

• Minimum of five years relevant professional experience preferably in the network industry.
• Willing to travel.

Responsibilities

• Deliver technical support for premium customers.
• Analyze customer network information and packet traces.
• Provide installation and configuration assistance.
• Conduct weekly conference calls to report status.
• Develop best practice deployment documentation.

Skills

Strong network security and routing experiences

Exceptional customer service orientation

Strong communications skills

Scripting experience

Windows server app experience

Proficient with MS Word

Proficient with PowerPoint

Proficient with Excel

Education

Bachelors degree and/or relevant experience

Tools

CCNA certification

CCNP certification

CCIE certification

CISSP certification

Job description

A global cybersecurity company based in Canada is looking for a Technical Account Manager to deliver top-tier technical support for premium customers. The ideal candidate will have at least five years of experience in the network industry, strong network security knowledge, and exceptional customer service skills. Responsibilities include customer education, installation assistance, and conducting technical calls and site visits. This role is an excellent opportunity for professional growth in a fast-paced environment.