Senior Systems Engineer (Tier 3) — Lead Complex IT Projects

Willcraft Technologies Ltd; City of Lloydminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

A trusted family-owned MSP in Lloydminster is seeking a Tier 3 Technician/Senior Systems Engineer to lead technical initiatives and resolve complex issues across various fields. This role requires advanced troubleshooting skills and client communication. Ideal candidates have 3-7 years in an MSP environment and will enjoy autonomy and mentorship opportunities. The position offers a competitive salary, project-based bonuses, and professional development opportunities, all within a stable and supportive work environment.

Benefits

Competitive salary

Project-based bonuses

Extended health and dental benefits

Complimentary gym membership

Training and professional development

Qualifications

• Proven experience leading projects.
• Strong troubleshooting & diagnostic skills.
• Excellent written and verbal English communication skills.

Responsibilities

• Resolve complex escalations involving servers, networking, and security.
• Lead major technical implementations and document processes.
• Mentor junior technicians and improve client environments.

Skills

Advanced troubleshooting

Technical leadership

Client communication

Problem-solving

Education

3-7 years experience in an MSP or similar technical environment

Tools

PSA/RMM platforms

Documentation platforms like IT Glue

Job description

A trusted family-owned MSP in Lloydminster is seeking a Tier 3 Technician/Senior Systems Engineer to lead technical initiatives and resolve complex issues across various fields. This role requires advanced troubleshooting skills and client communication. Ideal candidates have 3-7 years in an MSP environment and will enjoy autonomy and mentorship opportunities. The position offers a competitive salary, project-based bonuses, and professional development opportunities, all within a stable and supportive work environment.