Senior Operational Leader (SEO) West & South Yorkshire

Government Recruitment Service; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A government agency is seeking a Senior Operational Leader in Halifax. You will drive performance, lead teams, and ensure exceptional service delivery. Strong leadership skills are essential for building relationships and making decisions in a fast-paced environment. All roles are based in the office, with no hybrid working options available. Prepare for travel across the district as part of your responsibilities.

Responsibilities

• Deliver exceptional customer service with quality outcomes.
• Monitor and drive performance, lead, coach, and empower teams.
• Build and maintain strong strategic relationships.

Job description

Overview

As part of the Department for Work and Pensions (DWP) Operational Delivery you will be at the heart of DWP’s front line operations helping to change peoples lives in our communities from around the 20 million plus customer base.

DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever.

DWP are looking to fill Senior Operational Leader roles within West & South Yorkshire Districts.

Responsibilities

These are key roles and we welcome applications from people with strong leadership skills who are energetic and enthusiastic, to deliver exceptional customer service, with quality outcomes for our customers. You will be able to make sound decisions, drive performance, work collaboratively and lead others. A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service. Through role modelling positive behaviour and ways of working, you will help DWP continue to be an inclusive place where people can be their best.

Our Senior Operational Leader roles require strong leadership skills in an operational environment. You will monitor and drive performance, lead, coach and empower teams, build and maintain strong strategic relationships and make sound decisions. We value visible leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate change. This is an exciting opportunity for people with excellent organisational and interpersonal skills to work in a fast-paced environment.

Additional information

Please see the candidate pack for additional information about the job roles; Customer Service Leader, Senior Employer & Partnership Manager, Senior Business Support Manager.

All posts cover multiple offices and therefore will involve extensive travel across each District with occasional travel across West & South Yorkshire Group.

All roles are office based, front facing positions. Hybrid working will not be considered at this time.

Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates.

Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.

As well as filling current roles, we will be looking to create a reserve list for future posts.

All prospective applicants should fully consider the candidate pack before applying.