Senior Mortgage Support Specialist (Hybrid)

FCT; City of Moncton; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading title insurance provider in Moncton is seeking a Customer Service Representative to manage inbound and outbound calls, ensuring exceptional customer experiences. The ideal candidate should have 3–5 years of experience in call center or banking environments, strong communication skills, and proficiency in MS Office. This role operates on a hybrid model, requiring 3 days in-office work, and offers competitive benefits and opportunities for growth.

Benefits

Comprehensive benefits including EFAP

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Employee recognition programs

Qualifications

• 3–5 years of experience in a call center or banking environment.
• Mortgage administration experience preferred.
• Ability to exercise good judgment with confidential information.

Responsibilities

• Handle a high volume of inbound calls professionally.
• Address issues relating to specific files from clients.
• Organize rush requests effectively.
• Prepare document packages and reports.

Skills

Exceptional phone manner

Strong communication skills

Interpersonal skills

Detail-oriented

Problem-solving skills

Ability to multi-task

Education

Legal Assistant/Law Clerk diploma

Tools

MS Office products (Word, Excel, PowerPoint)

Job description

A leading title insurance provider in Moncton is seeking a Customer Service Representative to manage inbound and outbound calls, ensuring exceptional customer experiences. The ideal candidate should have 3–5 years of experience in call center or banking environments, strong communication skills, and proficiency in MS Office. This role operates on a hybrid model, requiring 3 days in-office work, and offers competitive benefits and opportunities for growth.