Senior Manager People Ops

Clutch Canada; Mississauga; On-site; CAD 120,000 - 130,000; Full time

Job summary

A leading online used car retailer is looking for a Senior Manager, People Operations to oversee core HR processes and improve the employee experience. This hands-on role requires over 7 years of HR experience, with expertise in performance management and employee relations. The position involves planning performance review cycles, supporting investigations, and developing HR policies. The role offers a salary of $120,000 to $130,000 annually and comprehensive benefits from day one.

Benefits

Comprehensive healthcare

Dental and vision coverage

Life insurance

Dependent coverage

Qualifications

• 7+ years of HR experience, especially in people operations and employee relations.
• Experience leading performance review cycles and handling investigations.
• Clear communicator with strong judgment and discretion.

Responsibilities

• Plan and execute performance review cycles across the company.
• Own the employee relations framework and assist with complex cases.
• Lead and support workplace investigations ensuring fair outcomes.

Skills

Progressive HR experience

Expertise in employee relations

Strong communication skills

Ability to influence leaders

Education

CHRP designation

Tools

HRIS and performance management tools

Job description

About Clutch

Clutch is Canada’s largest online used car retailer, making it easier to buy, sell, and own cars entirely online. Founded in 2017 and headquartered in Toronto, we operate across Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. We’ve been recognized by the Globe & Mail and Deloitte as one of Canada’s fastest-growing companies and are backed by investors including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90.

About the Role

We’re hiring a Senior Manager, People Operations to own and run the core people operations processes that support our teams as we scale. This role is responsible for the day-to-day execution of performance management, employee relations, investigations, and HR policy application, while also improving and standardizing how these processes operate across the company. You’ll work closely with the Director, People Operations and senior leaders to support managers through performance issues, employee concerns, and complex people decisions. This is a hands-on role that requires sound judgment, comfort with ambiguity, and the ability to bring structure and consistency to a fast-moving environment.

What You’ll Do

• Plan and execute company-wide performance review cycles, including timelines, systems, communications, calibration, and reporting
• Own the employee relations framework and act as an escalation point for complex or sensitive cases
• Lead and support workplace investigations, ensuring fair, timely, and consistent outcomes
• Develop, update, and operationalize HR policies and procedures
• Ensure policies and processes are practical, well-documented, and consistently applied
• Analyze engagement, performance, and employee feedback data and share insights with People leadership
• Own the employee recognition program and drive ongoing improvements
• Partner with Legal, People Operations, and business leaders to execute people initiatives

What We’re Looking For

• 7+ years of progressive HR experience with deep expertise in people operations and employee relations
• Proven experience leading performance review cycles and handling investigations
• Ability to operate at a senior level while remaining hands-on
• Strong knowledge of employment standards and HR best practices
• Clear, direct communicator with strong judgment and discretion
• Ability to influence leaders without formal authority
• CHRP designation preferred

Nice to Have

• Experience in high-growth or scaling organizations
• Exposure to HRIS, performance management, and engagement tools
• People leadership or mentorship experience within an HR team

Employment Type

New, Permanent Full-Time

Compensation

$120,000–$130,000 annually

Benefits

Comprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage, starting from day 1.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].