Senior Manager, Fraud Oversight

RBC; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Senior Manager to oversee the Payments and Fraud programs. The ideal candidate will manage a team and be responsible for executing all aspects of these programs, ensuring accuracy and compliance. A minimum of 7 years of banking experience and strong analytical skills are required. This full-time position offers a competitive Total Rewards Program and opportunities for professional development. Join a dynamic team dedicated to providing exceptional services to clients.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Coaching and professional development opportunities

Opportunities to make a difference

Dynamic and collaborative work environment

Qualifications

• At least 7 years banking experience with supervisory experience.
• At least 5 years of experience in the Payments and Fraud domain.
• Strong experience in banking operations with a focus on dispute management.
• Knowledge of industry best practices around Payments and Fraud.
• Experience managing people.
• Very strong analytical skills.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs.
• Provide guidance to more junior team members.
• Monitor Reg E dispute volumes and team priorities.
• Identify potential gaps in processing and ensure timely resolution.
• Develop and maintain procedures, guides, and tools for Payments & Fraud programs.
• Prepare evidence for oversight testing and audits.
• Manage strategic projects affecting Payments & Fraud programs.

Skills

Adaptability

Business Performance Management

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

Bachelor's Degree or equivalent

Job description

Job Description

The Senior Manager manages a team responsible for managing the RBC Bank Fraud and Payments program. This includes oversight of all Fraud and Payments activities that are performed both at RBC Bank or outsourced via an Intergroup Arrangement. The team is also responsible for addressing disputes and escalating concerns and fraud, she/he will be responsible for identifying any issues or gaps in processing and ensuring the procedures and job aids are kept current. The Senior Manager will ensure that reporting for payments (across various payment types) and fraud is accurate and compiled in timely manner.

What will you do?

• Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs
• Act as a SME across Payments & Reg E & Fraud processes providing guidance to more junior team members
• Team management via consistently monitoring the Reg E dispute volumes and team priorities and re-assigning team members as appropriate across various workstreams
• Identify any potential gaps in processing and ensure that such gaps are addressed in timely manner
• Responsible for developing, evolving, and maintaining procedures, guides, and tools needed to ensure clarity of execution for the Payments & Fraud programs
• Assist in the preparation of evidence required for oversight testing, internal audits, and regulatory examinations
• Manage strategic projects that directly impact the success of the overall Payments & Fraud programs
• Provide data driven insights to support the ongoing monitoring of the end-to-end Reg E dispute program
• Support the analysis and remediation for Regulatory, Internal Audit or Self-Identified Corrective Issues ensuring timely resolution, documentation and escalation
• Review fraud claims for adjudication and decisioning
• Compile the quarterly Payment and Fraud Reporting

What do you need to succeed?

Must-have:

• At least 7 years banking experience with supervisory experience; at least 5 years of experience in the Payments and Fraud domain
• Strong experience in banking operations with a focus on dispute management and Reg E
• Knowledge of industry best practices around Payments and Fraud
• Background in fraud prevention or payments
• Experience managing people
• Very strong analytical skills, excellent written and oral communication skills and business writing experience
• Ability to work in a fast-paced environment
• Bachelor’s Degree or equivalent

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-16

Application Deadline: 2026-01-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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