Senior Manager, Finance as a Service - Operate

Deloitte Canada; Toronto; Hybrid; CAD 112,000 - 208,000; Full time

Job summary

A leading consulting firm in Toronto is looking for a Senior Manager in Finance as a Service to lead client accounts and drive operational excellence in financial processes. This role involves managing stakeholder relationships, ensuring compliance, and leveraging technology for process improvement. Ideal candidates should have over 10 years of experience in finance operations, strong leadership skills, and relevant professional credentials. Competitive salary and comprehensive total rewards package offered.

Benefits

Mental health support benefits

Flexible benefit spending account

Paid vacation days

Qualifications

• Minimum 10 years of experience in finance operations/BPaaS, with at least 5 years in a leadership role.
• Expertise in R2R, P2P, O2C processes, SLA governance, and finance transformation.
• Proven capability in driving transformation and continuous improvement.

Responsibilities

• Lead and manage client accounts, ensuring high levels of satisfaction.
• Drive operational excellence in financial processes, managing compliance and performance metrics.
• Build and maintain relationships with stakeholders, providing strategic insights for business growth.

Skills

Leadership

Finance operations expertise

Stakeholder engagement

Strategic thinking

Advanced problem-solving

Communication skills

Education

Bachelor’s degree in Finance, Accounting, or related field

MBA or relevant professional certifications (CPA, CMA, ACCA, PMP)

Job description

Senior Manager, Finance as a Service - Operate

Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent

Work Model: Hybrid

Reference code: 131586

Primary Location: Toronto, ON

All Available Locations: Toronto, ON; Brossard, QC; Laval, QC; Montreal, QC

What will your typical day look like?

The Senior Manager leads and manages multi‑tower client accounts, ensuring high levels of client satisfaction and serving as the primary point of contact for escalations. This role is responsible for driving operational excellence across Record to Report (R2R), Procure to Pay (P2P), and Order to Cash (O2C) processes, ensuring strict adherence to SLAs and implementing process improvements. The Senior Manager oversees the definition, monitoring, and reporting of SLAs and KPIs, proactively addressing performance gaps to foster continuous improvement. Additionally, this role manages client onboarding, risk mitigation, and governance frameworks to ensure seamless transitions and robust compliance with internal standards.

The Senior Manager ensures that all deliverables are executed in alignment with contractual and commercial frameworks, managing contract compliance, change orders, and supporting contract negotiations as required. Building and maintaining strong relationships with both internal and external stakeholders is a key focus, providing strategic insights to support business growth and transformation initiatives. The role also drives technology‑led transformation by leveraging automation, Lean, Six Sigma, and digital tools (such as RPA and AI) to deliver process excellence and cost optimization across global accounts.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder‑to‑shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations.

Enough about us, let’s talk about you

You are someone with:

• Bachelor’s degree in Finance, Accounting, or related field; MBA or relevant professional certifications (CPA, CMA, ACCA, PMP) preferred.
• Minimum 10 years of experience in finance operations/BPaaS, with at least 5 years in a leadership role.
• Experience with other global BPO service providers preferred.
• Expertise in R2R, P2P, O2C processes, SLA governance, and finance transformation.
• Strong contract management and stakeholder engagement skills.
• Strategic thinking and advanced problem‑solving abilities.
• Demonstrated leadership and team management skills.
• Proven capability in driving transformation and continuous improvement.
• Strong commercial acumen and expertise in SLA/contract governance.
• Excellent verbal and written communication skills.
• Robust finance acumen.

Total Rewards

The salary range for this position is $112,000 - $208,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people‑first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm‑wide closures known as “Deloitte Days,” dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

Job Segment: Lean Six Sigma, Finance MBA, Six Sigma, BPO, QC, Management, Finance, Operations, Quality