Senior Manager Enterprise Account Manager (Fixed-Term 12 month contract)

DoorDash; Toronto; On-site; CAD 199,000 - 249,000; Full time

Job summary

A leading delivery service company in Toronto is seeking a Senior Manager to lead a team in developing key partnerships with major restaurant groups. This role involves strategic vision, people management, and cross-functional collaboration, aiming to enhance the growth of essential merchant relationships. Ideal candidates have substantial experience in partnership management and a strong ability to influence senior stakeholders.

Benefits

Comprehensive benefits package

Paid time off

Equity grants and sales commission opportunities

Qualifications

• 8+ years experience managing complex partnerships with senior stakeholders.
• 3+ years’ experience in managing high performing teams.
• Strong problem-solving skills backed by data analysis.

Responsibilities

• Lead a team of salespeople and relationship managers.
• Drive sales growth through strategic merchant partnerships.
• Collaborate with internal teams to enhance merchant experience.

Skills

Partnership Management

People Management

Analytical Thinking

Cross-Functional Collaboration

Education

Bachelor's degree or equivalent

Tools

CRM software

SQL

Analytics tools

Job description

About the Team

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a key leader to be responsible for a post-sale pod and key merchant relationships within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our relationships and team across the largest restaurant groups in North America and product verticals. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win.

About the Role

As a Senior Manager on our Enterprise team, you will join and lead a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for a team that owns and leads the growth of a subset of our largest Enterprise Restaurant partnerships. This role is a combination of people management, senior stakeholder management on the merchant side, and hands-on problem-solving in close collaboration with our cross-functional partners and leadership.

You will play a key role in managing a team who lead the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 12 months

You’re excited about this opportunity because you will…

• Lead, develop, and grow a phenomenal team of high performing salespeople and relationship managers.
• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We’re excited about you because you are…

• Relationship Obsessed — You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
• Leadership Focused — You have 3+ years’ experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
• Partnership Approach — You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
• Impact Driven — You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record.
• Multi-Disciplinary — You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.

Nice to Haves

• High growth or early-stage startup experience.
• Bilingual (French & English).
• Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$199,125 — $249,000 CAD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$265,500 — $332,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.