Senior Learning & Change Consultant

Kyndryl; Toronto; Remote; CAD 85,000 - 115,000; Full time

Job summary

A leading technology consulting firm is seeking a Senior Learning & Change Consultant to lead the design and delivery of learning strategies that support new technologies and organizational changes. The ideal candidate has over 8 years of experience in learning design and must hold a bachelor's degree in a related field. This role involves conducting needs assessments and developing tailored learning programs to enhance user and leader engagement during transformations. Competitive benefits and a strong emphasis on diversity are offered.

Benefits

Competitive benefits

Access to certifications from major platforms

Volunteering opportunities

Qualifications

• 8+ years of experience in learning design and facilitation.
• Proven experience conducting learning needs analysis.
• Strong knowledge of digital learning platforms.
• Experience in leadership development.

Responsibilities

• Lead learning needs assessments.
• Design workshops and co-create curriculum.
• Develop multi-module learning packages.
• Integrate leadership development into programs.
• Manage learning programs from strategy to execution.

Skills

Learning design

Facilitation

Program management

Change management

Workshop facilitation

Stakeholder engagement

Communication skills

Education

Bachelor’s degree in Education or related field

Tools

Learning Management Systems

Job description

Overview

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Senior Learning & Change Consultant will lead the design and delivery of learning strategies that accelerate adoption of new technologies and ways of working. This role is pivotal in shaping the learning experience for impacted users, leaders, and technical teams during enterprise transformations.

You will conduct learning needs analyses, facilitate workshops with diverse stakeholders, and design multi-module learning programs that support both system implementation and behavioral change. You’ll bring deep expertise in Learning Management Systems (LMS), leadership development, and end-to-end change management, including Prosci-certified practices.

Your responsibilities include:

• Lead learning needs assessments to uncover capability gaps and opportunities across impacted user groups.
• Design and facilitate workshops with business and technical stakeholders to co-create curriculum and learning journeys.
• Develop and deliver multi-module learning packages tailored to technical implementations and new ways of working.
• Integrate leadership development into transformation programs, equipping leaders to drive and sustain change.
• Apply Prosci and other change management methodologies to ensure learning is embedded in broader OCM strategies.
• Collaborate with cross-functional teams to align learning with business outcomes, adoption metrics, and transformation goals.
• Champion an AI-enabled mindset, leveraging intelligent tools to personalize learning and enhance user experience.
• Coordinate and manage learning programs from strategy through execution, including facilitation of sessions and stakeholder engagement.

Your Future at Kyndryl

As a Learning & Change Consultant, you will join the Kyndryl Consultant Profession, collaborating with Architects, Project Managers, and Technical SMEs. You’ll work as part of the Outcome & Change team within the Enterprise Transformation portfolio, contributing to strategic initiatives that drive meaningful impact across client organizations.

You’ll have access to world-class learning platforms and certifications, and contribute to the evolution of our enablement methodologies and intellectual capital. Your work will shape how leaders and teams adopt new technologies and ways of working, ensuring transformation success through human-centered learning.

Who You Are

• Bachelor’s degree in Education, Organizational Development, Psychology, or related field.
• 8+ years of experience in learning design, facilitation, and program management.
• Proven experience conducting learning needs analysis for technology implementations.
• Strong knowledge of Learning Management Systems and digital learning platforms.
• Skilled in workshop facilitation with diverse stakeholder groups.
• Experience designing curriculum for system rollouts and behavioral change.
• Background in leadership development and executive enablement.
• Prosci certification and hands-on experience in end-to-end change management.
• Demonstrated ability to lead and coordinate enterprise learning programs.
• Familiarity with AI tools and mindset for personalized learning and transformation.
• Excellent communication, stakeholder engagement, and project management skills.

Preferred:

• Experience in consulting or client-facing roles.
• Exposure to enterprise transformation initiatives involving cloud, data platforms, or AI.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact\'s Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.